Personal Banker Associate

Fifth Third Bank, N.A.; Beavercreek (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker Associate to provide outstanding customer service, handle daily transactions, and manage banking inquiries in Beavercreek, Ohio. The role emphasizes customer care, risk management, and effective problem resolution. Ideal candidates are expected to have cash handling experience and strong communication skills for successfully engaging customers and referring them to necessary banking services.

Qualifications

• Experience with cash handling and strong math skills.
• Good communication skills in oral and written forms.
• At least 2 years of CSR experience.

Responsibilities

• Provide excellent customer care regarding daily transactions, inquiries, and problem resolution.
• Identify, assess, manage, monitor, and report risks.
• Meet or exceed sales referral goals.

Skills

Communication

Cash Handling

Customer Service

Problem Solving

Education

High school diploma or GED

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Provide excellent customer care regarding daily transactions, inquiries, and problem resolution, adhering to Fifth Third Bank policies. Refer customers to appropriate business partners for products and services during interactions. This role requires travel to various Financial Centers within the market.

Be responsible for risk management by sharing ideas, raising concerns, and following policies. Always prioritize doing the right thing for customers and colleagues to ensure a positive experience. Identify, assess, manage, monitor, and report risks while achieving results within the bank’s risk appetite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Deliver a superior customer experience by providing friendly, can-do attitude, and helpful service.
2. Build rapport with customers and understand account ownership.
3. Answer questions confidently and find solutions to customer issues.
4. Respond promptly to correspondence and resolve problems efficiently.
5. Maintain confidentiality of customer information.
6. Follow the Bank’s Code of Conduct and Ethics and related policies.
7. Perform daily office tasks, working with the platform team for smooth operations.
8. Maintain balanced records and correct outages as needed.
9. Stay updated on bank policies and procedures.
10. Handle customer problems professionally, escalating complex issues appropriately.
11. Exercise sound judgment within established guidelines.
12. Meet or exceed sales referral goals.
13. Participate actively in meetings and team activities.
14. Maintain knowledge of retail products and services, seeking further development as needed.
15. Identify customer needs and refer them to business partners for cross-selling opportunities.
16. Use tools to track and monitor referral progress and fulfillment.
17. Regularly review referral tools and dashboards for updates.
18. Enhance skills through self-motivation, education, seminars, and training.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

1. High school diploma or GED.
2. Experience with cash handling and strong math skills.
3. Professional appearance and confident interaction with the public.
4. Good communication skills in oral and written forms.
5. At least 2 years of CSR experience with knowledge of retail policies and procedures.
6. Ability to exercise initiative, sound judgment, and tactful problem-solving.
7. Team player with positive interaction skills.
8. Flexible scheduling availability.
9. SAFE Act registration via NMLS required at employment start.

WORKING CONDITIONS:

• Standard office environment.
• Extended computer screen viewing.
• Travel required.

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Personal Banker Associate, LOCATION: Beavercreek, Ohio 45431

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity for all, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or other protected status.