Personal Banker - Allison-Bonnett

PNC; Hueytown (AL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pension

Stock purchase plan

Job summary

PNC in Hueytown, AL is seeking a Personal Banker to grow the branch’s customer base and help customers improve their financial wellbeing through proactive sales and service. You will engage customers through outbound calls, tellers, and lobby interactions, build loyalty, and recommend PNC products while following policies to manage risk.

This in-office role emphasizes collaboration, customer focus, and adherence to procedures, with a supportive culture and opportunities to contribute to the

Qualifications

• 3+ years in a banking or related customer service role.
• Associate’s degree or equivalent experience.
• Candidates may be subject to background checks as required by regulations.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through a defined sales process including outbound calling, service to sales, teller interactions and lobby engagement.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures and participates in branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree required

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Banking organization, you will be based in Hueytown, AL.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing and collaborates with ecosystem partners to grow customer’s share of wallet.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and lobby engagement, while elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.

PNC Employees take pride in our reputation and expect employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure adherence to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following competencies, work experience, education, and certifications are required or preferred.

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: 3+ years in a banking or related customer service role, typically requiring an Associate’s degree or equivalent experience. Military service experience is also considered.
• Education: No Degree required.
• Certifications: None required.
• Licenses: Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits, including medical, prescription drug, dental and vision coverage, life insurance, short and long‑term disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption and surrogacy support, educational assistance, wellness programs, and paid time off (maternity and/or parental leave, holidays, vacation). For more details, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact. Non‑accommodation emails will not receive a response. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information is confidential and used only as necessary for accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and, for any registered role, SAFE Act and/or FINRA requirements.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.