Personal Banker

PNC; Mobile (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

A leading retail banking institution in Mobile, Alabama is seeking a Personal Banker to enhance customer relationships and drive sales. The ideal candidate will have experience in banking and a passion for customer service. Responsibilities include acquiring and deepening the customer base, managing risk, and providing exceptional customer experiences. Competitive benefits package offered.

Qualifications

• 3+ years of experience in banking or customer service.
• Experience with retail lending and financial transactions.
• Ability to manage risk according to established policies.

Responsibilities

• Acquire and deepen the branch customer base through sales.
• Drive customer loyalty by educating on financial transactions.
• Manage risk and ensure daily operations efficiency.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associate's degree or equivalent

Job description

Overview

Position: Personal Banker, PNC Retail Banking – Mobile, Alabama. As a Personal Banker within PNC's Retail Banking organization, you will be based in Mobile, Alabama. PNC emphasizes that its people are a key differentiator and competitive advantage, committed to delivering the best experience for customers in an inclusive workplace.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty.
• Manages risk through adherence to all policies and procedures, demonstrates sound judgment within established limits, and participates in branch daily operations to ensure efficiency and accuracy.

Customer and Risk Management Expectations

• PNC employees are expected to be customer-focused and to manage risk by adhering to the Enterprise Risk Management Framework.

Qualifications

Education
No Degree

Work Experience
Roles at this level typically require an Associate's degree or equivalent, with related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Certifications
No Required Certification(s)

Licenses
Background checks as required by Consumer Financial Protection Bureau regulations.

Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Eligible full-time employees may receive medical/prescription drug coverage (with an HSA feature), dental and vision options; life insurance; short and long-term disability protection; 401(k) with company match, pension and stock purchase plans; dependent care reimbursement; back-up child/elder care; educational assistance; wellness programs with financial incentives. Paid time off includes maternity/parental leave, up to 11 paid holidays, occasional absence days, vacation days, and service-based vacation accrual. For more information, visit Your PNC Total Rewards.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact [e-mail] with the job ID and your preferred contact method. All information will be kept confidential and used only to provide needed accommodations. PNC provides reasonable accommodations to applicants and qualified individuals with disabilities.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA Section 19 and, for registered roles, SAFE Act and FINRA requirements where applicable.

California Residents: See the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information in hiring practices.