Personal Banker 2

Fifth Third Bank; Westfield (IN); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

401(k) match

Wellness programs

Comprehensive insurance benefits

Zusammenfassung

Fifth Third Bank is seeking a Personal Banker 2 to be the primary point of contact for customers at our Westfield, Indiana branch. You will guide clients on banking products, assist with deposits and withdrawals, and open new accounts while ensuring accurate processing and friendly service.

Strong customer service, clear communication, and knowledge of digital banking tools are essential. This on-site role emphasizes teamwork and adherence to bank policies and regulatory requirements.

Qualifikationen

• Experience with day-to-day banking transactions (deposits, withdrawals)
• Ability to open new accounts (checking, savings) and explain features clearly
• Foundational finance knowledge for retail banking products
• Strong customer service with active listening and professionalism
• Excellent communication with diverse customers and colleagues
• Attention to detail and adherence to compliance and security standards
• Basic computer skills and ability to learn banking systems and digital tools
• Preferred background in banking or high-volume customer-facing environments
• On-site availability during branch hours and teamwork focus

Aufgaben

• Assist with deposits and withdrawals and process routine transactions
• Open new accounts and educate customers on options
• Address customer inquiries in a timely, professional manner
• Promote and educate customers on digital banking tools
• Collaborate with branch team to ensure excellent service and adherence to policies

Kenntnisse

Personal banking

Customer service

Verbal and written communication

Problem solving

Ausbildung

High school diploma or equivalent

Business/finance coursework beneficial

Jobbeschreibung

Company Description

Fifth Third Bank is a diversified financial services company focused on improving the lives of customers and the well-being of the communities it serves. Founded in 1858 and headquartered in Cincinnati, Ohio, the bank is among the largest money managers in the Midwest and operates major businesses in Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management. With a workforce of more than 20,000 employees, Fifth Third fosters a strong, inclusive culture and offers career growth opportunities, a 401(k) match, wellness programs, and comprehensive insurance benefits. The organization maintains a wide network of financial centers across multiple states and provides access to approximately 54,000 fee-free ATMs nationwide. Fifth Third Bank, N.A., Member FDIC, is proud to be an affirmative action/equal opportunity employer and encourages individuals of all backgrounds to explore career opportunities.

Role Description

The Personal Banker 2 role is a full-time, on-site position based in Westfield, IN. In this role, the Personal Banker 2 serves as a primary point of contact for customers, providing guidance on banking products, services, and solutions that support their financial goals. Daily responsibilities include assisting with deposits and withdrawals, opening new accounts, processing transactions, and addressing customer inquiries in a professional, timely manner. The Personal Banker 2 also identifies opportunities to recommend appropriate financial products, educates customers on digital banking tools, and supports sales and service initiatives within the branch. This role requires close collaboration with team members to ensure excellent customer experiences and adherence to bank policies, procedures, and regulatory requirements.

Qualifications

• Demonstrated skills in personal banking and handling deposits, with experience supporting customers in day-to-day financial transactions.
• Ability to open new accounts, including checking, savings, and other consumer banking products, while explaining features and benefits clearly.
• Foundational knowledge of finance principles and retail banking products to help customers make informed financial decisions.
• Strong customer service capabilities, including active listening, problem-solving, and maintaining a positive, professional demeanor.
• Excellent verbal and written communication skills, with the ability to interact effectively with diverse customers and colleagues.
• Attention to detail, accuracy in transaction processing, and adherence to compliance and security standards.
• Proficiency with basic computer applications and ability to learn bank systems and digital banking platforms.
• Previous experience in banking, financial services, or a high-volume customer-facing environment preferred.
• High school diploma or equivalent required; additional education in business, finance, or a related field is beneficial.
• Ability to work on-site during branch operating hours and contribute to a collaborative, goal-oriented team environment