Personal Banker 1960 & Eldridge

PNC; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Personal Banker to join their Houston team. This role focuses on building customer relationships through proactive sales and service, ensuring a tailored banking experience. You'll engage with clients to enhance their financial wellbeing while collaborating with partners to drive loyalty and revenue. The company fosters an inclusive culture, valuing each employee's contributions. If you're passionate about customer service and banking, this is an exciting opportunity to make a significant impact in the community.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k) with Match

Pension

Stock Plans

Paid Time Off

Wellness Programs

Qualifications

• 3+ years of related experience in banking or customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive proactive sales conversations and manage customer experience.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Digital Awareness

Communication

Multitasking

Problem-Solving

Prospecting

Retail Lending

Understanding Customer Needs

Education

Associates Degree or Equivalent

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Houston, TX at the 1960 & Eldridge Branch Location. Bilingual Spanish Preferred.

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Houston, TX at the 1960 & Eldridge Branch Location. Bilingual Spanish Preferred.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive revenue and loyalty.
• Drive proactive sales conversations via internal and outbound interactions, including calling, service-to-sales, teller interactions, appointments, and lobby engagement, to elevate client loyalty. Use a full PNC conversation to identify solutions and leverage community and ecosystem partnerships to acquire, expand, and retain relationships.
• Create customer loyalty by delivering a differentiated experience. Engage lobby activities to connect with customers and educate them on managing transactions using technology and resources.
• Apply product and procedural knowledge to solve customer problems effectively, fostering loyalty.
• Manage risk by adhering to policies and demonstrating sound judgment, participating in branch operations efficiently and accurately.

Employee Expectations

• Customer Focused: Prioritize customer needs and satisfaction in all decisions, creating tailored solutions.
• Managing Risk: Assess and manage risks aligned with PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates should demonstrate relevant skills, experience, and education. Typically, roles require an Associates degree or equivalent and 3+ years of related experience. In lieu of a degree, a combination of education, certifications, and experience may be considered.

Skills and Competencies

Key skills include accountability, banking, client loyalty, customer experience, proactive sales, digital awareness, communication, multitasking, problem-solving, prospecting, retail lending, and understanding customer needs.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k) with match, pension, stock plans, paid time off, and wellness programs. Details available on Your PNC Total Rewards.

Additional Information

Applicants requiring accommodations should contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer, committed to diversity and inclusion. This position is subject to background checks per regulatory requirements.