Personal Banker

3M HEALTHCARE; Zebulon (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Prescription Drug Coverage

Dental and Vision Coverage

401(k) with employer match

Life Insurance

Disability protection

Paid time off and holidays

Job summary

PNC is seeking a Branch Banker based in Zebulon, NC. This in‑office role emphasizes proactive sales, service excellence, and collaborating with partners to grow wallet share while delivering a differentiated customer experience.

Candidates should have 3+ years of experience and an Associate’s degree or equivalent. The position supports the local community and adheres to all regulatory requirements with a focus on customer financial wellbeing.

Qualifications

• Typically requires an Associate’s or equivalent degree and at least 3+ years of experience, or a comparable combination of education, job‑specific certification(s), and experience.
• Education: No degree required.
• Certifications: None required.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience to identify opportunities to improve the customer’s financial wellbeing.
• Collaborate with ecosystem partners to grow the customer’s share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associate degree or equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in Zebulon, NC. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience to identify opportunities to improve the customer’s financial wellbeing.
• Collaborate with ecosystem partners to grow the customer’s share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Qualifications and Experience

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Typically requires an Associate’s or equivalent degree and at least 3+ years of experience, or a comparable combination of education, job‑specific certification(s), and experience (including military service).
• Education: No degree required.
• Certifications: None required.

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

• Medical and prescription drug coverage with Health Savings Account options.
• Dental and vision coverage.
• Employee and spouse/child life insurance.
• Short‑term and long‑term disability protection.
• 401(k) plan with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Backup child and elder care reimbursement.
• Adoption, surrogacy and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays per year; 9 occasional absence days per year; 15‑25 vacation days per year depending on career level and years of service.
• Visit pncthrive.com for more details on these and other programs.

Disability Accommodations Statement

To participate in the application process, please contact us via email at [e-mail] and include “accommodation request” in the subject line along with your name, job ID and preferred contact method. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information is kept confidential and used only as required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of the position.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.