Personal Banker

S; West Goshen Township (PA); On-site; USD 29,000 - 56,000; Full time

Job summary

S in West Goshen Township, PA seeks a Branch Associate to profile customers, determine financial needs, and open loan and deposit accounts. This role supports branch sales goals and uses sales tools to enhance customer conversations.

Responsibilities include completing the S&T sales process, documenting interactions, processing loan applications, and referring customers to Mortgage, Wealth Management, and other units. Requires CARE certification within 6 months.

Qualifications

• Requires a high school diploma or equivalent, plus specialized training or a two-year degree.
• Two to five years general experience required and specialized preferred.

Responsibilities

• Profile customers to determine financial services needs and refer customers to other lines of business.
• Open loan and deposit accounts and support branch sales goals.
• Complete the S&T Sales process and document customer interactions in the system.
• Input loan applications using LOS software and coordinate loan document prep.
• Assist with cross-sell of additional products and services.
• Maintain compliance with S.A.F.E. Act requirements and branch playbook.

Skills

Customer profiling

Sales aptitude

Bank operations

Relationship building

Education

High school diploma or equivalent

Two-year degree

Tools

LOS software

Branch Playbook

NLMS

Job description

Location:1115 West Chester PikeWest Chester, PA 19380Hours:Monday - Thursday 8:30 am - 5:00 pmFriday 8:30 am - 6:00 pm(Must be flexible around branch hours)F unction :Responsible for profiling customers to determine financial services needs and referring customers to other Line of Business partners when appropriate. Opens loan and deposit accounts. Responsible for achieving individual goals including loan and deposit production and other sales goals as assigned by Branch management.Duties and Responsibilities:Proves competencies in bank operations by:Completion of the Sales Platform training as assigned by Consumer Bank TrainingDemonstration of product knowledge, sales aptitude, and service expectations in a successful manner.Execution of the expectations outlined in the Branch Playbook.CARE certified within 6 months of hireProfiles customers to determine and recommend appropriate S&T loan and deposit products.Utilizes all sales tools as provided to enhance the customer experience and sales conversation. Example tools but not limited are: LoanFit, sales binder, etc.Completes the S&T Sales process and customer focused conversation with each customer, document notes in the appropriate system for all bankers view in future interactions.Inputs loan applications using appropriate LOS software and coordinates loan document preparation.Opens new deposit accounts and produces signature cards, certificates of deposit and other deposit documents.Uses a combination of CARE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services such as other loan accounts, deposit services, and insurance products. Makes referrals to the Mortgage, Wealth Management, Financial Services, Business Banking, Elavon, Elan, Private Banking. Evergreen, Deluxe, etc.Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch ManagementExecutes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.Follows up on loans and deposit accounts opened and corrects deficiencies or document exceptions in a timely fashion.Utilize the Sales & Service guide to complete proposed campaign calls on new and existing customers to generate new business as outlined in the Branch Playbook.Assists, as needed, branch management in coaching staff regarding the S&T Sales process and expectations.Maintains a good working relationship with bank employees in other departments and business lines. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.Completes NLMS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.Performs other duties as assigned, and as necessary to support the successful operation of the branch.Education:Requires a high school diploma or equivalent , plus specialized training or a two-year degree.Experience :Two to five years general experience required and specialized preferred.Physical Demands:Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Salary Range:$21.00 - $41.06