Personal Banker

S&T Bank; Butler (Butler County); On-site; USD 28,000 - 54,000; Full time

Job summary

S&T Bank in Butler, PA is seeking a Branch Customer Service Representative responsible for profiling customers, opening loan and deposit accounts, and achieving branch sales goals. You will engage customers, refer to other lines of business, and process transactions with accuracy and courtesy.

The role requires completing Sales Platform training, following the Branch Playbook, and collaborating with branch management to support the branch’s success in a fast-paced environment.

Qualifications

• Requires customer profiling to determine financial services needs and referrals.
• Proven ability to open loan and deposit accounts.
• Experience with sales tools and branch playbook expectations.

Responsibilities

• Profile customers to determine and recommend S&T loan/deposit products.
• Input loan apps using LOS software and coordinate document prep.
• Open new deposit accounts and issue related documents.
• Follow branch playbook to achieve sales and service goals.
• Maintain accurate records for future interactions.

Skills

Customer profiling

Sales

Banking operations

Financial products

Education

High school diploma

Two-year degree

Tools

LOS software

Job description

Branch Location

220 New Castle Rd, Butler, PA 16001

Branch Hours

Monday - Thursday 8:30 am - 4:00 pm

Friday 8:30 am - 5:00 pm

(Must be flexible around branch hours)

Function

Function: Responsible for profiling customers to determine financial services needs and referring customers to other Line of Business partners when appropriate. Opens loan and deposit accounts. Responsible for achieving individual goals including loan and deposit production and other sales goals as assigned by Branch management.

Duties and Responsibilities

• Proves competencies in bank operations by:
  • Completion of the Sales Platform training as assigned by Consumer Bank Training
  • Demonstration of product knowledge, sales aptitude, and service expectations in a successful manner.
  • Execution of the expectations outlined in the Branch Playbook
  • CARE certified within 6 months of hire
• Profiles customers to determine and recommend appropriate S&T loan and deposit products.

• Utilizes all sales tools as provided to enhance the customer experience and sales conversation. Example tools but not limited are: LoanFit, sales binder, etc.
• Completes the S&T Sales process and customer focused conversation with each customer, document notes in the appropriate system for all bankers view in future interactions.

• Inputs loan applications using appropriate LOS software and coordinates loan document preparation.

• Opens new deposit accounts and produces signature cards, certificates of deposit and other deposit documents.

• Uses a combination of CARE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services such as other loan accounts, deposit services, and insurance products. Makes referrals to the Mortgage, Wealth Management, Financial Services, Business Banking, Elavon, Elan, Private Banking. Evergreen, Deluxe, etc.

• Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
  • Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers.

• Follows up on loans and deposit accounts opened and corrects deficiencies or document exceptions in a timely fashion.

• Utilize the Sales & Service guide to complete proposed campaign calls on new and existing customers to generate new business as outlined in the Branch Playbook.

• Assists, as needed, branch management in coaching staff regarding the S&T Sales process and expectations.

• Maintains a good working relationship with bank employees in other departments and business lines. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

• Completes NLMS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.

• Performs other duties as assigned, and as necessary to support the successful operation of the branch.

Education

Requires a high school diploma or equivalent, plus specialized training or a two-year degree.

Experience

Two to five years general experience required and specialized preferred.

Physical Demands

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18\"-20\" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range

$20.00 - $39.09