Personal Banker

Classicbank; Texas; In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Classicbank in Cameron, TX is seeking a Personal Banker to provide exceptional customer service across teller, lobby, and remote channels. You will open deposits, handle routine account maintenance, and support branch operations in a fast-paced environment.

The role requires at least a high school diploma and prior banking or customer service experience is preferred. This full-time, on-site position offers growth within the Operations division.

Competenze

• High school diploma or GED is required.
• Customer service, teller and prior banking experience preferred.

Mansioni

• Provides professional customer service at teller, lobby, online and by phone.
• Opens deposits, safe boxes and IRAs per procedures.
• Processes deposits, withdrawals, loan payments, checks and transfers.
• Balances cash drawer and reports discrepancies to supervisor.
• Supports branch operations and assists other branches as needed.
• Follows bank policies and regulatory requirements.
• Opens/closes branch according to security procedures.
• Resolves customer issues and follows up to ensure satisfaction.

Conoscenze

Internet knowledge

MS Office (Excel, Word, Outlook)

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Job Details:

• Job Location: Cameron Branch - Cameron, TX 76520,
• Position Type: Full Time,
• Job Title: Personal Banker
• Date: April 2024
• FLSA Status: Non-Exempt, Hourly
• Location: Various Locations
• Division: Operations
• Reports to: Branch Manager and Area Branch Manager

Essential Job Duties

• Consistently demonstrates professionalism and genuine courtesy behaviors with every customer interaction
• Conducts themselves in a professional manner that fosters a positive work environment
• Actively participates in one on ones with management and in group meetings
• Supports all areas of the branch, other branches and the bank when needed
• Assists customer needs in all channels including the teller line, branch lobby, online, email, by mail and by phone
• Takes ownership of and helps resolve all customer issues and complaints
• Proactively engages customers in comprehensive financial conversations and introduces products and services to meet their needs.
• Assists customers in opening deposit accounts, safe deposit boxes and IRAs according to company procedures
• Responsible for closing accounts, initiating wire transfer requests, issuing and replacing debit cards, ordering checks, assisting with fraud disputes, helping customers with online and mobile banking and various other account maintenance requests.
• Timely clears any account exceptions
• Performs bank teller functions including cashing checks, making deposits and withdrawals, accepting loan payments, processing night drop and mail deposits, handling commercial currency exchanges and issuing cashier’s checks, money orders and temporary checks
• Assists with ordering branch currency, processing branch currency shipments and balancing vaults, devices, coin machines and teller drawers
• Follows all bank policies and procedures and complies with all applicable laws and regulations
• Opens and closes bank branch according to security procedures
• Other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Knowledge of the Internet and Microsoft software, including Excel, Word, and Outlook
• Detail oriented with strong organizational skills and sound judgment
• Excellent communication skills to include listening, speaking, and writing in all situations
• Ability to discern and effectively manage difficult or emotional customer situations; responding promptly to customer needs, while soliciting customer feedback to improve service
• Ability to inspire the trust of others, while working confidentially, ethically, respectfully, and with integrity, regardless of cultural differences
• Knowledge of safety and security procedures, reporting potentially unsafe conditions quickly

Education and/or Experience

• High school diploma or general education degree (GED)
• Customer Service, Teller, and previous banking experience preferred

Working Conditions

• May be required to either sit or stand for long periods of time
• May occasionally lift up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

NOTE: All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up to date.