Personal Banker

Peoples Security Bank & Trust Company; Scranton, Town of Greenburgh (Lackawanna County, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Personal Bankers to join their team. This role focuses on delivering exceptional customer service while efficiently managing various banking transactions. Candidates should possess strong communication skills and a solid understanding of banking products. The company offers a supportive environment with opportunities for internal advancement and professional growth. Join a team that values integrity and teamwork, and make a meaningful impact in the community while advancing your career in the banking sector.

Benefits

Medical Plans

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

401(K) Plan

ESOP Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Training in customer service and effective communication practices needed.

Responsibilities

• Processes customer transactions efficiently and accurately.
• Provides exemplary customer service and addresses client concerns promptly.

Skills

Customer Service

Effective Communication

Problem Solving

Interpersonal Skills

Banking Products Knowledge

Education

High School Diploma

Associate’s Degree

General Banking Diploma

Tools

Banking Software

Communication Tools

Job description

Description

If you are looking for a great place to work, and reach your potential, look toPeoples Security Bank & Trust.We continue to grow and are always looking for the right people to join our team.#TeamPSBTOur Personal Bankers deliver an exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community; support clients in-person or virtually; work as an active member of the branch office sales/service team; and provide support related to the day-to-day branch operational activities and financial services of the Bank.

Essential Duties:

• Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and balances and services the ATM. Also serves as back-up with vault-related and ancillary operational duties.
• Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
• Has high level understanding of Bank’s products and services, including its technology.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management

Benefits Offered to Peoples Security Bank Employees

**Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals**

• Medical Plans
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• 401(K) Plan
• ESOP Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Banking Classes
• Internal Advancement Opportunities
• Volunteer Paid Time Off

Company Overview

Since 1905, community has and always will be our purpose. We were founded on the principle to be a bank that people can trust. We would not be where we are today without the dedication that our employees have had since we first opened our doors. Our values still hold true to this day and we are making strides to continue to grow with our amazing team.

• Integrity - it is our foundation, the basis of everything we do. We strive to be professional, honest, trustworthy, confidential, and respectful at all times.
• Excellence – to do things better, exceeding expectations
• Teamwork - working together for a common good, engaging our customers, coworkers, and partners
• Efficient – we will strive to manage our expenses
  

We believe our team is what makes our organization successful. Hearing their stories show a path of growth and enrichment in their careers. Every single team member truly makes a difference within our company and we're grateful for each employee who chooses to work with us.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements

Education/Training: A high school diploma or equivalent required. Associate’s degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.

Skill(s): Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in bank’s products and services; proficient in use of various types of technology and software.

Experience: A minimum of (1-2) years' experience in a related position normally required.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.