Personal Banker

Peoples Security Bank & Trust Company; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Security Bank and Trust Company in Scranton seeks a Customer Service Associate to deliver exceptional experiences to customers and prospects, supporting in-person or virtual interactions and handling day-to-day branch operations.

You will participate as a member of the branch sales/service team, process transactions, explain banking products, and guide clients to the right partner for deposits, loans, or wealth services. A high school diploma and strong communication skills are required.

Qualifications

• Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media).
• Good interpersonal skills and problem-solving abilities are essential.
• Knowledge of branch transactional tasks and products/services preferred.

Responsibilities

• Delivers exceptional customer experiences in-person or virtually as part of the branch team.
• Processes customer transactions accurately and compliantly (deposits, withdrawals, checks, etc.).
• Balances cash drawer, night deposits, ATM services, and related duties; maintains regulatory compliance.

Skills

Cash handling

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Associate's degree / General Banking Diploma

Job description

General Responsibilities

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank.

Essential Duties

• Performs various duties relating to the Branch as follows:
• Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier's checks, cash advances, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and balances and services the ATM. Also serves as back-up with vault-related and ancillary operational duties.
• Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
• Has high level understanding of Bank’s products and services, including its technology.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending on individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements

Education/Training:

A high school diploma or equivalent required. Associate's degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.

Skill(s):

Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in bank’s products and services; proficient in use of various types of technology and software.

Experience:

A minimum of (1-2) years' experience in a related position normally required.

Equal employment opportunity, including veterans and individuals with disabilities.