Personal Banker

PNC; Sarasota (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Life insurance

Disability benefits

Education assistance

Wellness program

Job summary

PNC in Sarasota, FL is seeking a Personal Banker to help customers improve their financial wellbeing through proactive sales and thoughtful service. This in‑office role emphasizes relationship building, risk awareness, and delivering a differentiated customer experience.

You will engage with clients, leverage partnerships, and promote PNC solutions in a collaborative, in‑office setting. Spanish language ability is preferred.

Qualifications

• 3+ years of banking or financial services experience.
• Experience in sales and customer service in a branch setting.
• Bilingual Spanish preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Educates customers on options for managing financial transactions by leveraging technology.

Skills

Accountability

Banking

Customer Service

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

NoDegree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Sarasota, FL. Bilingual Spanish Preferred

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

ManagingRisk–AssessingandeffectivelymanagealloftherisksassociatedwiththeirbusinessobjectivesandactivitiestoensuretheyadheretoandsupportPNC'sEnterpriseRiskManagementFramework.

To learn more about this opportunity, please watch this video .

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, IdentifyingOpportunities, LeveragingTechnology, ProactiveSales

Competencies

BankingProducts, DigitalAwareness, EffectiveCommunications, ManagingMultiplePriorities, Matrix Management, ProblemSolving, Prospecting., RetailLending, Selling., UnderstandingCustomerNeeds

Work Experience

Rolesatthisleveltypically requiresanAssociatesorequivalentdegree aswellasrelatedexperienceorproductknowledge toaccomplishprimaryduties. Typicallyrequires3+yearsexperience.Inlayouofadegree, acomparablecombinationofeducation,jobspecificcertification(s),andexperience(includingmilitaryservice)maybe considered.

Education

NoDegree

Certifications

NoRequiredCertification(s)

Licenses

NoRequiredLicense(s)

Language Assessments

SpanishSpeaking - Preferred

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; education assistantship, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternit