Personal Banker

First International Bank & Trust; Rugby (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

A community-focused financial institution in Rugby, ND is seeking a motivated Personal Banker. In this role, you will provide exceptional customer service and handle various financial transactions. The ideal candidate has strong communication skills and a detail-oriented mindset. This position offers competitive benefits, extensive PTO, and a 401K plan with employer match.

Benefits

Generous PTO and Holiday pay

401K Retirement Plan with Employer Match

Life and Disability Insurance

Qualifications

• Strong interpersonal and communication skills, passion for customer service.
• Previous experience in banking or financial services is a plus.
• Ability to work collaboratively in a team and build relationships.

Responsibilities

• Provide extraordinary customer experience adhering to best practices.
• Process a wide range of financial transactions accurately.
• Conduct interviews and gather required documentation for account openings.

Skills

Customer service

Communication

Detail-oriented

Organizational

Education

High school diploma or equivalent

Bachelor’s degree in finance, business, or a related field

Job description

First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work.

We are seeking a motivated and customer-focused Personal Banker to join our team. In this role, you will be responsible for delivering extraordinary customer service while ensuring accurate and secure handling of financial transactions. You will play a vital role in opening and maintaining consumer and business accounts and recommending relevant products and services to enhance customer relationships.

This is an in-office position.

Key Responsibilities:

• Provide an extraordinary customer experience by adhering to best practices for identity verification and fraud protection.
• Accurately process a wide range of financial transactions to ensure customer satisfaction.
• Conduct interviews and gather required documentation for consumer and business account openings and maintenance.
• Educate account holders on bank policies and procedures to enhance their understanding and confidence in our services.
• Recommend products and services that align with customers’ personal and business needs, deepening both new and existing relationships.
• Collaborate with internal partners to refer business opportunities across all FIBT departments.

Qualifications:

• High school diploma or equivalent; bachelor’s degree in finance, business, or a related field preferred.
• Previous experience in banking, financial services, or customer service roles is a plus.
• Strong interpersonal and communication skills, with a passion for providing exceptional customer service.
• Ability to work collaboratively within a team and build relationships with customers and colleagues.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks effectively.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.

We show our employees we care by providing competitive benefits, training, and growth opportunities. Here are the things we offer within our full-time benefits package:

• Generous PTO and Holiday pay
• 401K Retirement Plan with Employer Match
• Life and Disability Insurance

First International Bank & Trust is an Equal Opportunity Employer.