Personal Banker

Arbor Financial Credit Union; Portage (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health insurance

HSA

401(k) with match

Profit sharing

Tuition reimbursement

Performance bonus

Job summary

Arbor Financial Credit Union is seeking a Personal Banker to deliver friendly, expert service and tailored financial solutions. You will manage various member banking needs, including accounts, loans, and digital services, in a collaborative environment.

The role emphasizes building trusted relationships, advising on financial options, and supporting daily transactions while upholding regulatory standards. Growth opportunities include advancement within the branch team.

Qualifications

• High School Diploma or equivalent.
• 1–2 years in banking/financial services preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Build relationships with members to assess financial needs and suggest suitable products.
• Open and maintain accounts (checking, savings, IRAs, trusts).
• Assist with transactions, loan applications, and digital banking tasks.
• Educate members on using digital banking tools.
• Resolve account issues and debit card disputes promptly.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks and audits.

Skills

Customer service

Communication

Attention to detail

Problem solving

Microsoft 365

Education

High School Diploma or equivalent

Tools

Microsoft 365

Fiserv DNA

Job description

Personal Banker Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Incentive bonus based on performance of the organization
• Tuition reimbursement

Starting Wage: $19.50 / hour based on experience

Location: Portage, MI

About The Role

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting.

Where You’re Headed

Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track promotions possible (with a pay increase). Personal Bankers often grow into Assistant Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

What You’ll Do

• Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
• Open and maintain various account types, such as checking, savings, IRAs, and trusts.
• Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Is This You?

• High School Diploma or equivalent
• 1 – 2 years’ experience in banking/financial services
• Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
• Proficiency with Microsoft 365
• Proficiency in basic computer operation
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
• Ability to be bonded
• Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Experience with lending; Financial products/services knowledge

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.