Personal Banker

North Shore Bank; Newton (NH); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Talentify in Newton, NH is seeking a customer-focused Personal Banker/Teller to join our branch team. You will open accounts, assist with existing relationships, and promote our products and services.

The role emphasizes high-quality service, accurate cash handling, and adherence to banking policies. You will respond promptly to inquiries, support notary services, and help maintain security and compliance.

Qualifications

• High school diploma/GED required
• Cash handling experience preferred
• At least 2 years customer service experience
• 1-2 years banking experience preferred
• Computer skills required
• Knowledge of Microsoft products a plus
• Fluency in a second language is a plus

Responsabilités

• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Promotes the Bank’s products and services within the branch, at off-site events, and in the community.
• Performs a variety of transactions to service the customer including deposits, withdrawals, payments, cash, checks.
• Responds to customer inquiries and complaints in a timely and diplomatic manner.

Connaissances

Customer service

Banking products knowledge

Cross-selling

Account opening

Relationship building

Outbound calling

Timely response

Notary services

Compliance awareness

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Primary Accountabilities / Responsibilities:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Personal Banker Skills:

• Active participation in individual, team, and Bank goals as set forth by branch manager.
• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Demonstrates and maintains knowledge of Bank’s products and services and uses this knowledge to offer solutions based on the customer’s needs.
• Proactively promotes the Bank’s products and services within the branch, at off-site events, and in the community.
• Maintains relationships and may initiate new ones by outbound telephone calling to existing and prospective customers.
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
• Remains current on market conditions regarding products, product updates, and new technologies through available resources.
• May provide notary services for our customers.

Teller Skills:

Superior Service Quality

• Ensures excellence in customer service and always maintains service standards.
• Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer’s relationship is retained.
• Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensures the proper hand-off to the appropriate person to assist.
• Recognizes opportunities to suggest/cross-sell other Bank services to customers.

Operations

• Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, credit card advances.
• Participation in individual, team, and Bank goals as set by the Branch Manager.
• Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures, which protect the Bank, employees, and customers.

Security

• Ensures the prevention of fraudulent activities through adherence to Bank policies and procedures.
• Adheres to branch security procedures detailed in the HFG security manual.

Education And Experience:

• High school diploma/GED required
• Cash handling experience preferred
• At least 2 years customer service experience
• 1-2 years banking experience preferred
• Computer skills required
• Knowledge of Microsoft products a plus
• Fluency in a second language is a plus

An affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.