Personal Banker

First-Bank; Middlebush (NJ); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

FIRST BANK in Somerset, New Jersey seeks a Personal Banker to deliver an exceptional in-branch experience. You will handle teller transactions, offer banking solutions, and refer customers to other lines of business to meet needs. A team-based role emphasizes confidentiality, security, and growth.

You’ll build relationships with customers, promote products, and support branch goals while working a schedule that may include Saturdays. Prior banking experience is preferred.

Qualifications

• High school diploma or GED required.
• 2+ years in financial services or banking preferred.
• Strong knowledge of retail banking products and processes.
• Proven customer service and interpersonal skills.
• Ability to work Saturdays and handle cash accurately.

Responsibilities

• Assist customers with teller transactions, sales and service needs.
• Promote and sell bank products and services; make referrals to other lines of business.
• Operate a teller window and maintain accuracy in cash handling.
• Provide exceptional service, listen for opportunities, and respond professionally.
• Support branch team to achieve sales and service goals; protect customer data.

Skills

Customer service

Sales

Interpersonal skills

Communication

Cash handling

Time management

Referral skills

Education

High school diploma/GED

Job description

Personal Banker

FIRST BANK Somerset, New Jersey, United States

About this position

Position Summary:

The Personal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Personal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer's financial needs. The Personal Banker will work with the branch team and partners to attain the branch strategic goals.

Duties & Responsibilities:

1. Personal Bankers are responsible for offering and selling bank products and services to both consumer and small business customers. Including, but not limited to: Checking and Savings Accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs). Deposit only business relationship customers with non-lending needs.

2. Operates a teller window regularly to meet the needs of the branch clientele.

3. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products and/or services to customers and actively participates in referral opportunities.

4. Effectively use sales skills such as: effective listening, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming objections, asking for the business.

5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing banking relationship.

6. Actively engage with valued customer relationships to promote growth and retention.

7. Maintains confidentiality in handling customer and bank information.

8. Follows security policies and procedures to prevent bank and customer losses.

9. Resolves customer complaints and escalates appropriately.

10. Maintains a detailed level of knowledge on retail products and services.

11. Works collaboratively with the branch team to achieve customer sales and service objectives.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

Job Type: Full-time

Salary: From $20.00 per hour

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)