Personal Banker

First National Bank Texas; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas in Mesa, AZ is seeking an entry-level teller to provide exceptional customer service in a high-volume branch. The role focuses on cash handling, deposits, and promoting bank products to support clients’ financial success.

You will process transactions, cross-sell services, and maintain accurate records while working with a diverse customer base, including many Spanish-speaking customers. A flexible schedule and teamwork are essential.

Qualifications

• High school diploma or equivalent preferred/required
• Six months of retail/customer service experience preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must pass background investigation and work well in a team

Responsibilities

• Provide exceptional customer service and handle cash receipts and payments in a high-volume environment
• Evaluate customer relationships and promote bank products and services
• Follow bank policies and supervisor directions
• Contribute to monthly new account production targets
• Assist in-store with aisle prospecting and cross-selling bank services
• Process deposits, cash withdrawals, and verify transactions and endorsements
• Enter transactions into computer systems and balance daily operations
• Sell money orders, checks, wires, CDs and other bank products
• Support a diverse customer base, including Spanish-speaking clients
• Maintain attendance and punctuality as required
• Work within established approval limits

Skills

Customer service

Cash handling

Sales skills

Team player

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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