Personal Banker

First National Bank Texas; Kingman (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas in Kingman, AZ seeks a bank teller to deliver exceptional customer service in a fast-paced environment. You will handle cash transactions, process deposits, and advise customers on bank products to support their financial needs.

The role requires 18+ years of age, a high school diploma or equivalent, and the ability to work evenings, weekends, and holidays. You will follow bank policies, assist with new accounts, and contribute to a team-focused branch.

Qualifications

• Must be at least 18 years old
• High school diploma or equivalent, or currently in high school
• Previous retail or customer service experience is preferred
• Able to work evenings, weekends, and holidays
• Background check required per policy
• Ability to work well with coworkers in a team environment

Responsibilities

• Provide exceptional customer service in a high-volume, sales environment
• Advise customers on bank products and services to support financial goals
• Follow bank policies and supervisor directions
• Assist with new account production targets as assigned
• Participate in in-store prospecting within the branch
• Process deposits and cash transactions accurately and balance daily operations
• Receive and verify cash and checks, detect counterfeit items
• Enter transactions into computer and issue receipts
• Sell money orders, cashier’s checks, wires, and CDs
• Handle Western Union wires and cash advances as needed
• Cross-sell bank services to a diverse customer base, including Spanish-speaking customers
• Perform other tasks as directed by supervisors
• Maintain regular and punctual attendance
• Operate computer and office equipment; assist with other duties as required

Skills

Customer service

Cash handling

Team player

Flexible schedule

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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