Personal Banker

C&N; Mansfield (Tioga County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Savings

Health & Wellness

Career Development

Job summary

C&N is seeking a Personal Banker to build lasting customer relationships while delivering personalized financial solutions and exceptional service. You’ll help customers open accounts, explore lending options, and navigate digital banking.

Join our team to support business development, collaborate with teammates, and provide a positive community-focused banking experience.

Qualifications

• Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
• Recommended Certifications – NMLS (within 1 year of employment)

Responsibilities

• Relationship Management & Customer Service: Build and strengthen customer relationships by providing personalized service, educating customers on C&N's products and services, and delivering an exceptional banking experience.
• Account Opening & Financial Solutions: Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services that align with customers' financial needs and goals.
• Consumer Lending: Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
• Business Development: Support branch business development efforts by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
• Branch Operations: Provide support with teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.

Skills

Customer Service

Relationship Building

Sales Experience

Business Development

Strong Communication

Active Listening

Consumer Lending Knowledge

Attention to Detail

Technical Skills

Multitasking

Problem Solving

Collaboration & Teamwork

Education

High School Diploma or GED

Job description

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re a relationship-focused banking professional who enjoys helping customers achieve their financial goals. At C&N, we’re seeking a Personal Banker to build lasting customer relationships while delivering personalized financial solutions and exceptional service.

In this role, you’ll help customers open accounts, explore lending options, navigate digital banking services, and identify products that meet their unique needs. You’ll also support business development efforts and collaborate with teammates to create meaningful customer experiences. If you enjoy building relationships, uncovering opportunities, and making a positive impact in your community, this could be the perfect opportunity for you.

You will be responsible for:

• Relationship Management & Customer Service: Build and strengthen customer relationships by providing personalized service, educating customers on C&N's products and services, and delivering an exceptional banking experience.
• Account Opening & Financial Solutions: Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services that align with customers' financial needs and goals.
• Consumer Lending: Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
• Business Development: Support branch business development efforts by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
• Branch Operations: Provide support with teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Recommended Certifications – NMLS (within 1 year of employment)

Skills –

You should possess well-developed abilities and a proven track record in the following areas:

• Customer Service
• Relationship Building
• Sales Experience
• Business Development
• Strong Communication
• Active Listening
• Consumer Lending Knowledge
• Attention to Detail
• Technical Skills
• Multitasking
• Problem Solving
• Collaboration & Teamwork

Key Competencies –

The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

Why C&N?

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  • Employer-paid life and disability insurance.
  • Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.