Personal Banker

Fhnb; Kingman (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Fhnb is seeking a customer service-focused bank teller to join our team in a high-volume branch. You will handle cash transactions, guide customers on banking products, and ensure accurate recording of all daily settlements.

The role emphasizes working with a diverse customer base, including Spanish-speaking clients, and requires teamwork and reliability. Responsibilities include deposits, withdrawals, cross-selling services, and maintaining strict adherence to bank policies.

Qualifications

• Must be 18 years or older.
• High school diploma, GED or currently enrolled in high school.
• Six months of work experience in retail or customer service preferred.
• Flexible schedule including evenings, weekends and holidays.
• Pass background investigation per company policy.
• Ability to work well with others in a team environment.

Responsabilités

• Provide exceptional customer service, handling cash transactions in a high-volume environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Assist in achieving monthly new account production targets.
• Participate in in-store sales and cross-sell bank services.
• Process deposits and payouts accurately and balance daily operations.
• Handle cash and checks, verify amounts and endorsements.
• Issue receipts and prepare money orders, cashier's checks, wires and CDs.
• Process Western Union wires and cash advances.
• Cross-sell services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Maintain regular and punctual attendance.
• Approval limits based on authority levels.

Connaissances

Customer service

Cash handling

Sales

Teamwork

Formation

High school diploma or equivalent

Description du poste

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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