Personal Banker

1stnb; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

1stnb is seeking an entry-level Teller/Customer Service Associate in Irving, TX. Under supervision, you will handle cash transactions and provide service in a high-volume bank environment, while identifying opportunities to support customers with banking products and services.

You will balance the day’s work, process deposits and withdrawals, and assist diverse customers, including Spanish speakers. A team-oriented attitude and reliable attendance are essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent (or currently attending).
• Six months of work experience in retail or customer service preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Pass background investigation according to company policy.
• Ability to work in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow established policies under supervision.
• Achieve monthly new account production as directed.
• Participate in in-store prospecting within sales environment.
• Process deposits and pay out funds; balance daily operations.
• Receive cash and checks for deposits, verify amounts and endorsements.
• Examine cash to guard against counterfeit items and IDs.
• Enter transactions in computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including a large Spanish-speaking population.
• Perform other tasks as requested by supervisors.
• Maintain regular and punctual attendance.
• Approval limits based on established authority.

Skills

Customer service

Cash handling

Sales

Teamwork

Bilingual Spanish

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender FCBI is an Equal Opportunity Employer We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service