Personal Banker

First-Farmers-Bank-

Indian Heights (IN)

On-site

USD 25,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Vision Coverage

Dental Coverage

401(k) Plan

Paid Time Off

Volunteer time

Educational Assistance

Employee Discounts

Gym Reimbursement

Career growth opportunities

Job summary

First Farmers Bank & Trust in Kokomo, IN is seeking a Personal Banker to deliver outstanding customer experiences across retail banking. You will understand client needs and educate customers on bank products while processing transactions and opening new accounts.

In this role you will handle branch operations, balance cash, and ensure compliance with BSA/AML guidelines. You’ll proactively refer customers to team members and support loan applications and cross-selling of services.

Qualifications

High school diploma required.
Prior banking or customer service experience preferred.
Cash handling experience helpful.

Responsibilities

Educate customers about bank products and services.
Open new accounts and take/close loan applications.
Process daily transactions and balance cash drawer.
Follow 2-2-2 process for new accounts.
Ensure compliance with regulations and report suspicious activity.
Assist in branch operations and cross-sell products.

Skills

Cash handling

Communication

Confidentiality

Teamwork

Customer service

Education

High school diploma

Job description

Description

Personal Banker

Kokomo, IN

$18-$20/hr - depending on experience

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:

The Personal Banker is cross trained in all aspects of retail banking in order to provide the best customer experience in every interaction. This position is responsible for understanding all aspects of a client’s banking needs. They are responsible for understanding branch operations as well as educating clients, retaining, and deepening customer relationships by offering value-added products and services as applicable. This position will process client transactions, open new accounts, and take/close loan applications.

Customer Service and Education:

Educate new existing customers about features and benefits of bank products and services
Proactively refer customers to appropriate personnel
Expand and retain bank customer relationships while growing new relationships from prospective customers
Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs
Follow-up with all new accounts utilizing the 2-2-2 process
Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications

Branch Operations:

Process customer transactions, such as cashing checks, handling deposits, withdrawals, and cashier’s checks, cash advances, property taxes, and wire transfers
Balance cash within teller drawer daily
Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department
Process/Order checks and all related products for customers
Assist in verifying currency shipments, drop-off and night drop deposits, balancing the cash machines, and branch vault
Engage in personal development activities such as online learning and internal/external training to assist in career growth
The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary

Requirements

Minimum Qualifications

This position requires a high school diploma

Preferred Qualification

Prior banking or customer service experience
Prior experience in cash handling

Skills

Strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations
Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail
Requires dedication to customer service, by responding in a professional manner to customer questions and problems
Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting

Work Environment

Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 55 pounds as needed
Moderate business traveling

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security