Personal Banker

First National Bank Texas; Houston (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

First National Bank Texas in Houston seeks a full-time teller to deliver exceptional customer service in a high-volume branch. You will handle deposits, cash transactions, and account-related inquiries while promoting bank products to diverse customers, including Spanish speakers.

The role requires a flexible schedule, ability to work evenings, weekends, and holidays, and a background check. Join FNBT Houston Gessner to contribute to daily bank operations and customer satisfaction.

Qualifications

• Age 18 or older.
• High school diploma or currently in high school.
• Bilingual Spanish/English communication.
• Six months of work experience in a retail or customer service environment preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Able to get along with co-workers and work in a team environment.

Responsibilities

• Provide exceptional customer service while handling deposits and cash.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Assist in achieving monthly new account production targets.
• Prospect in-store for products in a sales environment.
• Process deposits, cash transfers, and balance daily transactions.
• Receive cash and checks, verify amounts, and look for endorsements.
• Guard against counterfeit currency and verify identifications.
• Enter transactions into the computer and provide receipts.
• Sell bank services such as money orders, wires, CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Support supervisors with related tasks and maintain punctuality.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Education

High school diploma

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services.
• Follow established policies in accordance with the bank and the supervisor's direction.
• Accountable for the personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against acceptance of counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process western union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.
• Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location.
• Ability to work in a high volume, stressful and noisy environment.
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery.
• Ability to lift up to 50 lbs.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Location

FNBT Houston Gessner

Location Address

5801 S. Gessner Rd.

FNBT is an equal opportunity employer.