Personal Banker

fnbtandfcbcareers; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

FNBT is hiring a Teller in Houston to deliver exceptional customer service in a high-volume branch. You will handle cash, deposits and basic banking transactions while promoting bank products.

The role requires a high school diploma or equivalent, at least 18 years old, and a flexible schedule including evenings, weekends, and holidays. Background check is required; prior retail or customer service experience is preferred. You will work with a diverse customer base, including Spanish speakers.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Ability to work well in a team and with co-workers.

Responsibilities

• Receive and process deposits and payments accurately.
• Provide exceptional customer service in a high-volume environment.
• Cross-sell bank services and products to customers.
• Handle cash, checks, and monetary instruments, including wires and CDs.
• Process Western Union wires and cash advances.
• Promote additional banking products and services to customers.
• Maintain accurate records and adhere to policies.

Skills

Customer service

Cash handling

Sales

Spanish speaking

Education

High school diploma or equivalent

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment