Personal Banker

Academy Bank; Harrisonville (MO); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) plan

Life insurance

Disability insurance

Paid vacation

Paid holidays

Job summary

Academy Bank is seeking a Personal Banker in the United States to build professional relationships with clients, understand financial needs, and promote banking products. The role focuses on delivering a fast, friendly experience while guiding customers through account openings and digital banking tools.

The position emphasizes achieving sales goals, leveraging digital platforms, and collaborating with partners to expand client relationships.

Responsibilities

• Provides fast, easy, and personal service aligned with Company client service standards; resolve problems, build relationships, handle special requests, greet clients, and ensure timely resolution.
• Promotes consumer and small business banking products to clients and prospects through direct sales techniques and conversations about banking needs.
• Achieves sales goals daily, monthly, quarterly, and annually.
• Develops relationships with business partners to maximize opportunities and achieve sales standards.
• Opens checking and savings accounts, processes client transactions, and recommends other bank products.
• Educates clients on digital platforms and uses them to improve their banking experience.
• Refers products across business lines and educates clients on additional services.
• Maintains regulatory compliance and protects client information and bank assets.
• Implements center operations procedures, maintains cash, and documents procedures.
• Maintains knowledge of regulations and policies through ongoing training.
• Completes monthly training to stay current on regulatory requirements.
• Performs other duties as assigned.

Job description

Personal Bankers are enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with existing and potential clients to understand their financial needs, to deliver valuable products and services to meet those needs and to complete the account opening process accurately. Successful Personal Bankers are enthusiastic about delivering an excellent client experience; understanding and promoting bank products and services to individuals and companies; conducting accurate banking transactions in a fast-paced environment and working with a team to achieve individual and group goals.

Responsibilities

• Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.


• Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.


• Achieves specific sales goals on a daily, monthly, quarterly and annual basis.


• Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client's business.


• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.


• Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.


• Works closely with clients and business partners to refer products and services to other business lines.


• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.


• Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.


• Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates.


• When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity.


• Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.


• Protect all client and bank information confidentially and follow all company policies.


• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.


• Other specified duties as assigned.

Compensation & Benefits

The Personal Banker position pay rate is $20.00 to $24.50 per hour depending on experience. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.

Full-time Associates Are Eligible For Our Benefits Package

• Medical


• Dental


• Vision


• 401(k) plan


• Company paid life insurance


• Short and Long-term disability insurance


• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.