Personal Banker

First National Bank Texas; Grand Prairie (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Representative to deliver exceptional service while managing high volume cash transactions. Responsibilities include processing deposits, cross-selling bank products, and ensuring compliance with bank policies. Candidates should possess a high school diploma and a customer-focused mindset, along with the ability to work a flexible schedule.

Qualifications

• Six months experience in a retail or customer service environment preferred.
• Ability to work flexible schedules including evenings and weekends.
• Must be at least 18 years of age.

Responsibilities

• Provide exceptional customer service in cash handling and transaction processing.
• Cross-sell bank services to a diverse customer base.
• Maintain accurate records of transactions and balance daily operations.

Skills

Customer Service

Sales

Teamwork

Education

High school diploma or equivalent

Job description

Description Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
* Follow the established policies in accordance with the bank and the supervisor's direction
* Accountable for the personal achievement of monthly new account production as assigned by upper management
* Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
* Receive cash and checks for deposit, verify amounts, and look for check endorsements
* Examine cash carefully to guard against acceptance of counterfeit checks and identification
* Enter transactions into computer and issue customer receipts
* Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit
* Process western union wires and cash advances
* Cross-sell bank services and products
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Approval limits will be based upon level of authority
* Perform other tasks requested by supervisors as they relate to the bank and its functions

Environmental and Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Ability to work in a high volume, stressful and noisy environment
* Operate a computer and other office machinery
* Ability to lift up to 25 lbs FCBI is an equal opportunity employer. Qualifications * Six months of work experience in a retail or customer service environment preferred
* Must be able to get along with co-workers and work effectively in a team environment.
* Must be able to work a flexible schedule including evenings, weekends, and holidays.
* Schedules are prepared based on business need and subject to change at any time.
* High school diploma, high school equivalency or currently attending high school
* At least 18 years of age
* Must successfully pass background investigation according to company policy