Personal Banker

CBI Bank & Trust; Galesburg (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Employer-Paid Life Insurance

Disability Coverage

Professional Development Opportunities

Community Involvement Opportunities

Team Culture

Job summary

CBI Bank & Trust in Galesburg, IL is seeking a customer-focused Personal Banker to serve as a trusted financial resource for our community. You'll provide outstanding service, help customers open deposit accounts, and identify banking solutions to fit their needs.

Join a collaborative team that values relationships, cross-sells banking products, processes loan applications, and supports branch operations while maintaining compliance with bank policies and regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Previous banking, retail sales, financial services, or customer service experience preferred.
• Strong communication and relationship-building skills.
• Passion for helping customers and delivering an outstanding customer experience.
• Ability to identify customer needs and recommend appropriate solutions.
• Consumer lending experience and knowledge of banking products preferred.

Responsibilities

• Build strong relationships with customers by providing exceptional service during every interaction.
• Help customers select and open deposit accounts that best fit their financial needs.
• Identify opportunities to recommend additional bank products and services.
• Perform account maintenance and assist with customer inquiries and account-related requests.
• Process consumer loan applications, gather supporting documentation, and assist with loan closings.
• Conduct proactive outreach to existing and prospective customers to deepen relationships and grow business.
• Partner with Mortgage Lending, Commercial Banking, Wealth Management, and other business lines to connect customers with specialized financial solutions.
• Resolve customer concerns professionally and efficiently.
• Assist with safe deposit box services and other branch operations as needed.
• Support branch sales and service goals through relationship building and customer engagement.
• Maintain compliance with all bank policies, procedures, and regulatory requirements.

Skills

Communication skills

Relationship-building

Customer service

Attention to detail

Organizational skills

Microsoft Office

Independent worker

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Are you passionate about helping people achieve their financial goals while building meaningful relationships in your community?

CBI Bank & Trust is seeking a customer-focused, motivated Personal Banker to join our team. As a Personal Banker, you'll serve as a trusted financial resource for our customers by providing outstanding service, identifying banking solutions, and helping individuals and families make informed financial decisions.

If you enjoy working with people, thrive in a sales and service environment, and are looking for an opportunity to grow your banking career with a community-focused organization, we'd love to hear from you.

What you'll do

• Build strong relationships with customers by providing exceptional service during every interaction.
• Help customers select and open deposit accounts that best fit their financial needs.
• Identify opportunities to recommend additional bank products and services.
• Perform account maintenance and assist with customer inquiries and account-related requests.
• Process consumer loan applications, gather supporting documentation, and assist with loan closings.
• Conduct proactive outreach to existing and prospective customers to deepen relationships and grow business.
• Partner with Mortgage Lending, Commercial Banking, Wealth Management, and other business lines to connect customers with specialized financial solutions.
• Resolve customer concerns professionally and efficiently.
• Assist with safe deposit box services and other branch operations as needed.
• Support branch sales and service goals through relationship building and customer engagement.
• Maintain compliance with all bank policies, procedures, and regulatory requirements.

Requirements

What We're Looking For

• High school diploma or equivalent required.
• Previous banking, retail sales, financial services, or customer service experience preferred.
• Strong communication and relationship-building skills.
• Passion for helping customers and delivering an outstanding customer experience.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong organizational skills and attention to detail.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Ability to work independently while contributing positively to a team environment.
• Consumer lending experience and knowledge of banking products and services preferred.

Why CBI Bank & Trust?

At CBI Bank & Trust, we're committed to investing in our employees and creating an environment where team members can thrive personally and professionally. We believe our success starts with our people.

Benefits & Perks

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off
• Employer-Paid Life Insurance
• Short-Term & Long-Term Disability Coverage
• Professional Development Opportunities
• Community Involvement Opportunities
• Supportive and Collaborative Team Culture

Join Our Team

At CBI Bank & Trust, you'll have the opportunity to make a meaningful impact every day by helping customers achieve financial success while building rewarding relationships throughout the communities we serve.