Personal Banker

C&N; City of Hornell (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Personal Banker in Hornell, NY. This role focuses on building relationships with customers, assisting with banking transactions, and providing personal banking solutions. Ideal candidates are friendly, solution-oriented, and have 2–4 years of customer service experience. Competitive salary and comprehensive benefits package offered.

Benefits

Paid Time Off

401(k) with matching

Health, dental, and vision coverage

Career Development programs

Qualifications

• Experience in a customer service role, preferably in banking.
• Ability to communicate clearly in person and digitally.
• Strong organizational skills and attention to detail.

Responsibilities

• Build lasting relationships with customers by understanding their needs.
• Assist customers with transactions and account openings.
• Provide personalized product education and recommendations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

Equivalent education or 2–4 years of customer service experience

Job description

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Personal Banker – Because Every Great Relationship Starts with a Conversation

At C&N, banking isn’t just about transactions — it’s about people. We believe that every interaction is a chance to make someone’s day better, solve a problem, or help move a dream forward. And as a Personal Banker, you’re at the heart of it all.

That’s where you come in.

You’re the welcoming face our customers trust — the one who listens, learns, and leads them toward solutions that make a difference. Whether it’s opening a first account, guiding someone through a loan, or helping a local business grow, your role is about more than service — it’s about connection.

What You'll Do:

• Build lasting relationships with new and existing customers by truly getting to know them and their needs.
• Assist customers with everyday banking transactions, account openings, loan applications, and product education.
• Provide personalized recommendations by staying current on products and services — and knowing how they can help.
• Collaborate with teammates to meet goals, deliver excellent customer service, and contribute to branch success.
• Engage in local business development efforts to support growth in your community.
  
  
  

This Opportunity Is Ideal for Someone Who:

• Is naturally friendly, solution-oriented, and thrives in a fast-paced, customer-first environment.
• Has 2–4 years of experience in customer service (banking experience a plus!) or equivalent education and experience.
• Communicates clearly and effectively — both in person and digitally.
• Has strong multitasking, organizational, and attention-to-detail skills.
• Enjoys learning and is excited to grow professionally within a supportive team.
  
  
  

Why C&N?

Because here, relationships matter — with our customers, our communities, and our teammates. We’re proud to foster a culture where people feel supported, valued, and inspired to do their best work. At C&N:

• You’ll make real connections with customers and help them build brighter financial futures.
• You’ll be empowered to grow your career and contribute meaningfully to your branch and community.
• You’ll be part of a team that lives its values — from customer care to community involvement to celebrating each other’s wins.
  
  
  

What’s in It for You?

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.
  
  
  

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.
  
  

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.

Because banking starts with people — and people start with you.

Join our team as a Personal Banker and help create moments that matter.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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