Personal Banker

Southern Bank; Boonville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Bank in Missouri seeks a dedicated Personal Banker to serve as the branch focal point for sales, service and referral opportunities, building lifelong relationships with customers and communities. You will open accounts, assist customers with transactions, cross-sell bank products, and participate in community events while maintaining high standards of service and regulatory compliance.

The position may require occasional cross-branch coverage and adherence to bank policies and security

Qualifications

• Demonstrated positive and helpful attitude toward customers.
• Strong interpersonal communication and listening skills.
• Solid computer skills and basic software literacy.
• Excellent customer service abilities.

Responsibilities

• Develops new customer relationships and expands existing ones through cross-selling.
• Provides a welcoming lobby experience and directs customers to the right team.
• Opens accounts and resolves issues while delivering friendly service.
• Contacts customers regularly to ensure satisfaction.
• Educates customers on available access channels.
• Engages in community events and local business outreach to drive branch visibility.
• Resolves difficult customer situations with professionalism.
• Maintains knowledge of bank policies, deposits, transactions, and cash handling.
• Follows bank regulatory requirements including privacy and information security.
• Maintains trust, confidentiality and adherence to standards.
• May assist at multiple branches as needed.
• Performs any other duties as assigned.

Skills

Positive attitude

Interpersonal communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Primary Purpose Of Job

This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lifelong relationships with our customers. This position services existing customers and assists customers with transactions. As part of a team, Personal Bankers will play a vital role in living our commitment to the highest ethical standards and maintain the values trusted by our customers and communities.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Essential Functions And Performance Areas

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals;
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate;
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction;
• Proactively educates customers on utilizing available access channels;
• Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction;
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
• Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
• Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;
• Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;
• Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays;
• May be asked to assist at various branches across Southern Bank’s footprint; and,
• Completes and performs any other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated positive and helpful attitude toward both internal and external customers;
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;
• Good computer skills; and,
• Excellent customer service skills.

Education, Training And Experience Requirements

• High school diploma or equivalent.

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.