Personal Banker

Paycom - ATS; Bradford (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern Bank is seeking a Personal Banker for the Bradford Branch in Bradford, AR. The role focuses on developing new customer relationships, servicing existing customers, handling transactions, and cross-selling bank products to meet branch goals.

You will engage customers in a welcoming lobby, open accounts, resolve issues, and participate in community outreach to build visibility. A high school diploma is required; prior customer service experience is preferred.

Qualifications

• Positive and helpful attitude toward customers
• Strong interpersonal communication abilities and clear instructions
• Proficient computer skills and basic cash handling
• Excellent customer service skills and professionalism

Responsibilities

• Develops new customer relationships and retains existing ones while cross-selling to meet branch goals.
• Manages lobby experience, guiding customers to appropriate team members and promoting required products.
• Takes ownership of the customer experience: opening accounts, cross-selling, and resolving issues.
• Builds relationships with customers through frequent interactions and proactive outreach to ensure satisfaction.
• Educates customers on using available access channels and services.
• Participates in community events and business development to increase branch visibility.
• Resolves difficult customer situations with friendly service and compliance with regulations.
• Maintains knowledge of bank policies, procedures, and regulatory requirements (Bank Secrecy Act, Reg CC, Reg E, etc.).
• Maintains proficiency in bank products and services across all channels.

Skills

Positive attitude

Interpersonal skills

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Bradford Branch - Bradford, AR, Position Type: Full Time, Salary Range: Undisclosed, PRIMARY PURPOSE OF JOB

This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lifelong relationships with our customers. This position services existing customers and assists customers with transactions. As part of a team, Personal Bankers will play a vital role in living our commitment to the highest ethical standards and maintain the values trusted by our customers and communities.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.

Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals;
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate;
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction;
• Proactively educates customers on utilizing available access channels;
• Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction;
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
• Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
• Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;
• Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;
• Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays;
• May be asked to assist at various branches across Southern Bank's footprint; and,
• Completes and performs any other duties as assigned.

Qualifications: KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated positive and helpful attitude toward both internal and external customers;
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clear...
• Good computer skills; and,
• Excellent customer service skills.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent.

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.