Personal Banker

First Community Bancshares, Inc.; Bellmead, Northern (TX, KY); On-site; USD 28,000 - 36,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a Teller to join our team in Texas. You will provide exceptional customer service, handle cash transactions, and offer bank products to customers in a high-volume, sales-driven environment.

You will support a diverse clientele, including Spanish-speaking customers, while maintaining accuracy in deposits, balance daily operations, and following bank policies. The role requires flexibility for evenings, weekends, and holidays and emphasizes teamwork and

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Pass background investigation per company policy.
• Ability to work well in a team.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment while handling cash.
• Evaluate customer relationships and recommend bank products and services to support their financial success.
• Follow established policies in accordance with bank and supervisor directions.
• Achieve monthly new account production targets as assigned by management.
• Participate in an active sales environment with in-store prospecting as needed.
• Process deposits and pay out funds, balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash to guard against counterfeit items.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base (including Spanish speakers).
• Perform other tasks as requested by supervisors.

Skills

Customer service

Cash handling

Teamwork

Sales

Spanish (speaking)

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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