Personal Banker

Texas Tech University; Amarillo (TX); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Texas Tech CU is seeking a Personal Banker in Amarillo to deliver exceptional member service. You will greet members, assist with online tools, explain products, and help with new accounts and loans. This role emphasizes compliance, confidentiality, and a collaborative team environment.

The ideal candidate has a high school diploma, customer-service experience, and bilingual English/Spanish abilities. Strong communication, organizational, and multitasking skills are required to thrive in a

Competenze

• High school diploma or equivalent is required.
• Bilingual English/Spanish preferred.
• Must have strong member service skills and a service-oriented attitude.

Mansioni

• Greet and welcome members in the lobby, maintaining a warm atmosphere.
• Assist members with online and mobile banking, wires, ACH, debit and credit cards, and basic inquiries.
• Educate members on checking and savings accounts, loans, and other services.
• Assist in opening new accounts and guiding account maintenance procedures.
• Support loan referrals and help members with loan applications.
• Address and resolve member complaints, escalating when needed.
• Follow regulatory guidelines and protect confidential information.
• Collaborate with team members to ensure a seamless member experience.

Conoscenze

Customer service

Bilingual English/Spanish

Communication skills

Organizational skills

Time management

Interpersonal skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Position SummaryThe Personal Banker plays a pivotal role in delivering exceptional member service. This position requires a professional and personable individual who possesses strong communication skills and a commitment to providing financial solutions that meet our members’ needs and create value in their lives.Duties & ResponsibilitiesActively support and promote Texas Tech CU’s core values of trust, respect, excellence, kindness, and stewardshipServe members and employees pleasantly and professionally.Greet and welcome members as they enter the lobby, ensuring a warm and inviting atmosphere.Provide prompt, courteous, and efficient service to all members, addressing their inquiries, concerns, and requests in a timely manner.Assist members with online and mobile banking, and other services including wires, ACH, debit and credit cards, and basic account inquiries.Educate members on our various financial products and services, including checking and savings accounts, loans, credit cards, and investment options.Assist in opening new accounts and guiding members through account maintenance procedures.Work to achieve individual and branch loan referral goals and assist members in completing loan applications.Resolve member complaints and issues effectively, escalating complex problems to the appropriate personnel when necessary.Proactively identify opportunities to enhance member satisfaction.Adhere to all regulatory guidelines and Texas Tech CU’s policies to ensure compliance and safeguard members’ confidential information.Follow security protocols and procedures to minimize risk and fraudulent activities.Collaborate with fellow team members, including Virtual Tellers, Consumer Loan Officers, and management, to ensure a seamless member experience.Communicate effectively and contribute to a positive work environment.Skills & QualificationsHigh school diploma or equivalent; additional education in finance or related fields is a plus.Bilingual in English/Spanish preferred.Two years of experience in a financial institution or similar environment preferred.Must possess a service-oriented attitude and strong member service skills.Ability to maintain effective communication consistently and effectively.Possess excellent organizational, time management, and interpersonal skills.Detail-oriented, organized, and capable of multitasking in a fast-paced environment.Commitment to upholding ethical standards, confidentiality, and compliance with regulationsAbility to stand for extended periods of time and occasionally lift moderate-weight items.This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.