Personal Banker I

Lone Star National Bank; Pharr (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Lone Star National Bank is seeking a Personal Banker to support customers with routine banking needs, open accounts, process transactions, and ensure regulatory documentation is accurate. The role emphasizes service quality, cross-selling, and cross-training across branches to meet service and sales goals.

The ideal candidate will have a high school diploma or GED, 1 year of financial service experience, bilingual English/Spanish, and strong attention to detail with proficiency in MS Office.

Qualifications

• High School Diploma or GED required, Bachelor’s preferred.
• 1 year of financial service industry experience required.
• Strong attention to detail, accuracy, and accountability.
• Bilingual in English and Spanish required.
• Proficiency with personal computers and Microsoft Office applications.
• Ability to learn and adapt to new information, procedures, and technology platforms.

Responsibilities

• Open all types of new accounts and cross-sell bank products/services.
• Process transactions accurately and in line with policies and procedures.
• Cross-sell and refer customers to bank partners for more complex needs (lending, insurance, investments).
• Support branch operations and assist teller line to maintain service flow.
• Ensure compliance with BSA, CIP, and other regulatory requirements.

Skills

Customer service

Bilingual English/Spanish

Attention to detail

Regulatory knowledge (BSA/CIP)

Microsoft Office

Problem solving

Communication skills

Education

High School Diploma or GED

Bachelor’s degree in business, marketing or related field

Tools

MS Office

Job description

SummaryThe Personal Banker is responsible for supporting customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are met accurately. This role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities.ESSENTIAL DUTIESThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as neededCreates a welcoming environment and communicates professionally and effectively with customers and team membersDemonstrates a strong commitment to service excellence and consistently delivers high-quality customer serviceApplies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customersEnsures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policyApplies strong attention to detail and procedural discipline to ensure compliance and risk mitigationMaintains accountability for assigned work and follows all internal controls, security, and audit standardsProvides a complete range of customer service, including opening all types of new accounts, credit cards, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross selling and referring customers to bank business partners when more complex financial needs are recognized such as commercial Lending, Mortgage, insurance, investments, Merchant Services, Wealth Management or treasury ManagementSupports branch operations by assisting the teller line as needed to maintain service flowParticipates in job specific training and other various Bank training programs, as necessaryMaintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policyMaintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operationsMaintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AMLPerforms other related duties as required and assignedQualificationsThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.High School Diploma or GEDBachelor’s degree in business, marketing or related field, preferred(1) year of financial service industry experience requiredThorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP, preferredDemonstrated ability to retain and apply detailed procedural and regulatory informationStrong attention to detail, accuracy, and accountabilityAbility to learn and adapt to new information, procedures, and technology platformsProficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)Bilingual in English and Spanish requiredAbility to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictateORGANIZATIONThis position reports to the Banking Center ManagerThis position does not oversee other positionsTRAINING REQUIREMENTSAll employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.COMMUNITY INVOLVEMENTLone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.ATTENDANCEPunctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.Among other things, \"good attendance habits\" mean the following:Be at your workstation ready for work by the start of each workdayRemain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)Take only the time normally allowed for breaksCall in and notify your supervisor or another member of management if you are going to be either absent or tardyAlternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National BankLSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.Management reserves the right to change this position description at any time according to business needs.