Overview
Soul Catalyst | Spiritual Psychology Coach | Guiding women into purpose, presence and authentic power through soul alignment.
Position: Personal/Professional Assistant to founder, Donna Bond. The role supports Donna, clients and potential clients; manages online marketing channels, business systems, and day-to-day operations to move clients through the customer journey, increase conversions, satisfaction, loyalty and retention. Location: Southern California preferred, but must be in the USA. Hours: part-time (approximately 15 hours/week) with potential to grow; remote work with flexible schedule.
Responsibilities
- Engage with and answer client/customer inquiries
- Serve as the go-to systems expert with Go High Level CRM, Canva, and QuickBooks
- Manage the GHL lead inbox with brand voice and respond to customer and potential client emails within 24 hours
- Manage affiliate partnerships and relationships
- Create, manage and deploy workflows in Go High Level for all client programs
- Support clients to move along the customer journey, including scheduling Discovery Sessions for Donna Bond; act as point of contact and welcome person before, during and after private journeys, classes, retreats and programs
- Create templated responses and maintain an up-to-date FAQ document
- Handle client inquiries and needs; manage customer payments and invoices per contracts/agreements
- Coordinate with outside contractors (web maintenance, Storyy, Marketing Team, Podcast company) to resolve technical issues
- Develop and maintain work protocols in Asana; stay up-to-date with programs and marketing copy to keep support on brand
- Facebook community management and support, including posts and communication
- Social media organization and support for VA; draft and schedule emails in Go High Level
- Support live trainings and Zoom sessions, manage comments, record sessions, and upload to learning platform
- Manage mailing and shipping of books, including PO Box and mail handling
- Plan and support events and retreats logistics, before, during and after
- Be proactive with dates and deadlines for business and personal tasks
- Order client and team gifts, send thank you cards, and contribute to a caring culture
- Vet and manage podcast scheduling and appearances; manage show descriptions and guest schedules
- Manage show materials and guest coordination for Spiritual Ambition
System Knowledge
Go High Level; Social Media (Facebook, Instagram, LinkedIn, YouTube, TikTok); Asana; Microsoft Office; Google Sheets/Docs/Slides; XPS Shipping
Qualifications
- Business experience supporting people and systems
- Experience with CRM Go High Level
- Understanding of marketing strategies and initiatives
- Self-motivated, proactive, and able to manage multiple moving parts as an individual contributor
- Organizational with excellent memory and problem-solving skills
- Dependable, communicative, confident; takes personal responsibility
- Resourceful, tech-savvy, highly organized; able to move initiatives to completion
- High vibe, positive and grounded; independent self-starter with attention to detail
- Excellent written communication; strong spelling, grammar, and editing in Google Docs
- High emotional intelligence and empathy; proactive in supporting others
- Willingness to jump in and serve; get-it-done attitude
- Minimum 2 years of customer service experience (online space or online coaching space preferred)
- Not a coach or aspiring coach at this time
- Part-time role with potential to grow to full-time; not suitable for someone with a competing side project or company
About Our Company
Consciousness Rising, Inc is a Personal Transformation company focused on spiritual awakening and supporting global transformation of consciousness. Our mission is to help people awaken to their wholeness and live what’s true in their hearts, aligning life with the wisdom and power of the Higher Self.
How to Apply
Interested candidates, please send resume and cover letter to donna@donnabond.com