Person In Charge (PIC)

Albertsons Companies; Centralia (WA); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Albertsons Companies in Centralia, WA seeks a Front End Person In Charge (PIC) to oversee the operation in the absence of store management, ensuring maximum profit, efficiency, and outstanding customer service. The role includes supervising night shifts, cashier support, and maintaining store policies while delivering friendly service.

The PIC acts as Cashier-Checker, handles emergencies, and may work across departments.

Qualifications

• Follow company customer service procedures and demonstrate prior customer service skills.
• Interact effectively with customers and co-workers.
• Understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: prior experience as a clerk or manager.

Responsabilités

• Provide customer service as defined by employer within store policy.
• Handle emergencies, complaints, accidents, and supervise store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise sales floor, monitor service and replenishment of products.
• Replace stock in displays near the checkout area.
• Assist in keeping a clean and safe work environment.
• Assist other cashiers with register and scanner problems.
• Perform basic office tasks to assist customers and personnel.
• Operate cash register and total customers' final bill.
• Receive payment and give correct change.
• Bag groceries and assist with carry out.
• May perform close-of-day office duties.
• May count tills when others leave.
• Other duties as assigned.

Connaissances

Customer service

Customer interaction

Instruction following

Store operations knowledge

Independent work

Experience as clerk/manager

Description du poste

Position Purpose :

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives.

As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker (see job description). May be required to work in many of the departments within the store.

Key Responsibilities & Accountabilities :

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers' final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

SUPERVISORY RESPONSIBILITIES:

All store employees during the absence of the Store Director or Assistant Store Director.

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

Inside: 100% Outside: Rare

Temperature Extremes: N/A

Chemicals: Seldom (mild detergents or glass cleaner)

MACHINES, TOOLS, AND EQUIPMENT:

six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer

PHYSICAL DEMANDS:

• Constant (over 70% of the time)
• Frequent (30-70%)
• Occasional (10-30%)
• Seldom (1-10%)
• Lifting: Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs.
• Carrying: Occasional carries 1-10 lbs. Seldom carries 11-50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs.
• Reaching: Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching.
• Standing: Constant standing while on job. Sitting allowed on breaks.
• Walking: Frequent walking while on job.
• Climb/Balance: Seldom. May use step stool while stocking/facing product on high shelves.
• Trunk Functions: Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation.
• Vision: Use of peripheral vision and depth perception to move around store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment.
• Hearing: To converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone.
• Speech: To respond to customers and employees and use intercom/telephone.

Union and Non-Union :

"The pay range is $18.28-$24.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay ("