Permit Technician - Engineering

Gfoat; Hutto (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Gfoat seeks a Permit Technician in Hutto, TX to support the City Engineer with permits, licensing verification, and data entry in the City of Hutto database. The role ensures inspections coordination and submittal processing.

Daily duties include customer service, completeness checks, routing, and maintaining records with specialized software. The position supports board meetings and generates internal reports.

Qualifications

• Knowledge of permitting procedures.
• Skilled in software used to issue permits.
• Skilled in preparing reports.
• Skilled in communicating, both verbally and in writing.
• Ability to tactfully handle customer inquiries.

Responsibilities

• Provides excellent customer service to city staff and external customers by email, phone and in-person regarding development regulations, policies, applications and process requirements.
• Responds to routine inquiries and questions and directs more complex inquiries to appropriate personnel.
• Assists in the processing and coordination of all engineering submittals including ROW permits, SER applications, drainage studies, flood studies, traffic studies, construction plans, and site plans.
• Works closely with city inspectors and contractors to coordinate the process for project inspections, closeout, and acceptance.
• Enters all application packets and other permits into specialized software.
• Routes applications for review.
• Monitors and maintains records, files, and documentation using specialized software.
• Updates and revises department webpages as directed.
• Maintains confidentiality of non-pubic records.
• Accepts applications and conducts completeness checks and fee calculations.
• Provides support to review and inspection staff as required to ensure a streamlined development process.
• Provides support in advance of city board and commission meetings.
• Researches and compiles information from sources such as maps, departmental data, other jurisdictions, customer surveys, inspections, and notes for use in a variety of reports, plans, and presentations.
• Routinely provides reports to internal parties.
• Collects all project related fees, prepares deposits and enters data into financial software.
• Establishes and maintains all divisional records.
• Monitors permits for completion and notifies applicant of expired permits.
• Performs other duties as assigned.

Skills

Knowledge of permitting procedures

Permitting software proficiency

Report preparation

Verbal and written communication

Customer service

Job description

Title: Permit Technician

Department: Engineering

Status: Full-Time

FLSA: Non-Exempt

POSITION OVERVIEW

Under the general supervision of the City Engineer, the Permit Technician provides information to the public on City of Hutto engineering codes, ordinances and departmental procedures. Issues and processes permits and verifies applicable contractor licenses and enters appropriate information in the City of Hutto database. Oversight of certification process to ensure contractor is authorized to do business in the City of Hutto which may include the scheduling of exams, determination of type of license required and processing required information.

ESSENTIAL DUTIES

• Provides excellent customer service to city staff and external customers by email, phone and in-person regarding development regulations, policies, applications and process requirements.
• Responds to routine inquiries and questions and directs more complex inquiries to appropriate personnel.
• Assists in the processing and coordination of all engineering submittals including but not limited to ROW permits, SER applications, drainage studies, flood studies, traffic studies, construction plans, and site plans.
• Works closely with city inspectors and contractors to coordinate the process for project inspections, closeout, and acceptance.
• Enters all application packets and other permits into specialized software.
• Routes applications for review.
• Monitors and maintains records, files, and documentation using specialized software.
• Updates and revises department webpages as directed.
• Maintains confidentiality of non-pubic records.
• Accepts applications and conducts completeness checks and fee calculations
• Provides support to review and inspection staff as required to ensure a streamlined development process.
• Provides support in advance of city board and commission meetings
• Researches and compiles information from sources such as maps, departmental data, other jurisdictions, customer surveys, inspections, and notes for use in a variety of reports, plans, and presentations
• Routinely provides reports to internal parties
• Collects all project related fees, prepares deposits and enters data into financial software
• Establishes and maintains all divisional records.
• Monitors permits for completion and notifies applicant of expired permits.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of permitting procedures

Skilled in software used to issue permits

Skilled in preparing reports

Skilled in communicating, both verbally and in writing

Ability to tactfully handle customer inquiries