Permit Technician - Building and Code Administration

County of Volusia; DeLand (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

The County of Volusia is seeking a Permit Technician for the Building and Code Administration division in DeLand. This role involves processing building permit applications, providing exceptional customer service, and maintaining records. The ideal candidate will have a strong clerical background and be committed to assisting both internal and external customers.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Tuition Reimbursement

Qualifications

• Minimum 3 years of general clerical experience.
• 2 years of customer service experience required.
• Must possess a valid Florida driver's license.

Responsibilities

• Provide information to the public on building permits.
• Review and process permit applications.
• Maintain official records and assist customers both in person and through communication.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Office Equipment

Permitting Software

Job description

Permit Technician - Building and Code Administration

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Permit Technician - Building and Code Administration

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Major Functions

The County of Volusia is seeking a Permit Technician for the Building and Code Administration division. This position is located in DeLand, Florida, and will be responsible for working in the Permit Center providing specialized processing services for building permits. This position is heavily customer service-based, therefore it requires a strong and excellent customer service approach with internal and external customers. The candidate will provide information and guidance regarding procedures for all types of building permits, which includes reviewing all the information and/or documentation that is required on the permit applications.

Illustrative Duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• Provides information and guidance to the general public regarding application procedures for all types of building permits.
• Reviews permit applications for provision of all required information and/or documentation.
• Prepares applications for necessary reviews.
• Audits application documents and naming conventions.
• Verifies completion of all required reviews and completes final preparation of permits for issuance.
• Advises customers of permit status, problems, and final approval.
• May be assigned as special liaison with high volume customers.
• Maintains official records pertaining to the process.
• Handles special projects with the direction of the Permit Process Manager.
• Provides courteous and professional assistance to external customers, internal staff, and other divisions as needed.
• Answers phone, responds to emails, and assists customers at the counter.
• Trains customers on use of our Connect Live web portal.
• Handles customer questions and issues regarding permit requirements, refers technical questions to appropriate staff, and advises customers of actions taken as necessary.
• Performs functions with accuracy and outstanding customer service.
• Performs specialized processing functions for permits.
• Monitors progress of permit reviews.
• Serves as liaison between reviewing agencies and applicants.
• Images documents using small and large-format scanners.
• Addresses public records requests.
• Maintains confidentiality of records.
• May be assigned to other county locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County, and Local ordinances.
• Responds to emergency situations.
• Performs other duties as assigned.
  
  

Minimum Requirements

Graduation from high school or possession of a GED and three (3) years of general clerical experience to include a minimum of two (2) years in customer service.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Must possess and maintain a valid driver's license at time of hire.

Must possess a valid Florida driver's license within 30 days of hire and maintain thereafter.

Knowledge, Skills & Abilities

• Knowledge of basic land development and construction permit application requirements.
• Knowledge of land development and construction terminology.
• Knowledge of general permit processing and procedures.
• Knowledge of County offices and functions.
• Knowledge of and skill in relevant computer applications, such as the County's permitting system.
• Skilled in the use of various office equipment (e.g., telephones, personal computers, printers, scanners, plotters, and point of sale machines).
• Ability to follow check lists and recognize different types of required exhibits and plans.
• Ability to deal with internal and external customers in a professional, courteous manner.
• Ability to accurately answer questions and resolve problem situations or refer to the appropriate office.
• Ability to express ideas clearly and concisely, orally and in writing to groups and individuals.
• Ability to respond to emergency situations.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work under stressful conditions.
• Ability to interact effectively with others.
• Hands-on experience with desktop computer applications.
• Must be able to relocate to other county locations based upon operational needs.
  
  

Ada Requirements

Physical Demands: Primarily sedentary work requiring sitting, bending, stooping, kneeling, and standing. Ability to move about an office. Ability to look at a computer screen for long periods and operate a computer keyboard and other office equipment requiring repetitive hand movement. Ability to speak, hear, and see. Finger dexterity. Ability to lift and carry up to 10 pounds.

Environmental Demands: Inside work.

Mental Demands: Ability to perform shop math including fractions, percentages, ratios, multiplication, subtraction, division. Ability to read and comprehend instructions, reports, permits, applications. Ability to speak clearly and concisely. Ability to write detailed information and data in clear and proper English.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, and local laws.

We offer a competitive and comprehensive benefits package that includes:

HEALTH INSURANCE

• Medical
• Dental
• Vision
• Flexible Spending Account
  
  

RETIREMENT

• Florida Retirement System (FRS)
• Deferred Retirement Option Program (DROP)
• Deferred Compensation (475 Plan)
  
  

SUPPLEMENTAL INSURANCE

• Life Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Cancer Insurance
• Critical Illness Insurance
  
  

PAID TIME OFF

• Personal Leave
• Holidays
• Bereavement
• Military
  
  

HOLIDAYS

The County Of Volusia Observes The Following Holidays Annually

• New Year's Day
• Martin Luther King Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving (and day after)
• Christmas
  
  

Additional Benefits

• Tuition Reimbursement
• Onsite Wellness/Fitness Center
• Computer Purchase Program
• Direct Deposit Payroll
  
  

Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.

01

NOTE: Your response to the following supplemental questions must match the information in the work experience section on your application. If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.

• I have read and understand the above statement.
  
  

02

Do you have a current valid Florida Driver's License?

• Yes
• No
  
  

03

If you answered "No" to the previous question, will you be able to obtain a Florida driver's license at the time of hire if selected for the position?

• Yes
• No
• Not Applicable
  
  

04

Do you possess a High School Diploma or GED?

• Yes
• No
  
  

05

Do you have at least three (3) years of general clerical experience?

• Yes
• No
  
  

06

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

07

Do you have a comparable amount of education and training may be substituted for the minimum experience?

• Yes
• No
  
  

08

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

09

Do you have experience in customer service?

• Yes
• No
  
  

10

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

11

Do you have experience with permitting-type software (e.g. AMANDA)?

• Yes
• No
  
  

12

If you answered "Yes" to the previous question, please indicate the following:

• the number of years,
• position title
• brief description of your experience and
• the name of the agency/organization(s).
  
  

If you answered "No", please indicate N/A.

13

Are you familiar with the flow of construction for homes and buildings?

• Yes
• No
  
  

14

Have you ever worked as a temporary/lease employee for the County of Volusia?

• Yes
• No
  
  

15

If you answered "Yes", please indicate when, position title, and department/division. If you answered "No" please indicate N/A.

16

Where did you hear about this position?

• County of Volusia
• Indeed.com
• Orlandojobs.com
• Social Media sites (i.e. Facebook, Twitter, Linked In)
• Other
  
  

17

If you answered "Other" to the previous question, please indicate which specific source.

• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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