Permit Technician

Forsyth County; Cumming (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Forsyth County is looking for a Permit Technician responsible for processing permit applications and providing customer support. The role includes scheduling inspections, managing documentation, and ensuring compliance with local regulations. Ideal candidates should have strong customer service skills, relevant certification, and a high school diploma. Join us in contributing to the community's development and safety.

Qualifications

• Requires possession of the International Code Council Permit Technician Certification.
• One year previous experience in office administration or related field is required.
• Supplemental vocational training in personal computer operations preferred.

Responsibilities

• Processes permit applications for inspections and occupancy certificates.
• Provides customer support via telephone and email regarding department services.
• Schedules inspections and maintains communication between stakeholders.

Skills

Customer Service

Problem Resolution

Database Management

Education

High school diploma or GED

College level course work in office administration

Job description

The purpose of this classification is to process various permitting and inspection documentation, to include permits and permit applications, inspection field reports and third-party information.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions by telephone, email and in person; provides information and assistance related to department services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaints; researches problems; initiates problem resolution.

Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy or Certificates of Completion; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builder’s licensure, etc.; accepts construction plans and plan documents associated with permit processing; enters information into database.

Issues over the counter and online permits for residential repairs, residential alterations, mechanical, electrical and plumbing permits. Verifies state/local licenses when applicable; ensures paperwork is complete and filed and ensures information is entered into database.

Receives money in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; submits reports internally as requested. Invoices fees and relays such information to the customer. Communicates information between inspectors, permit holders, contractors, homeowners and utilities.

Schedule inspections for building inspectors, contractors, homeowners and permit holders. Maintains the allotted inspection booking totals, while reviewing and adjusting the inspection workflow. Communicates via phone or e-mail as a liaison between the permit holder and inspectors.

Processes and uploads all field reports and third-party engineer documents pertaining to inspections and permits. Submits all special inspection and field reports for review. Assists with maintaining a current list of approved third-party engineers and inspectors.

ADDITIONAL FUNCTIONS

Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.

Provides assistance to other employees or departments as needed.

Performs other related duties as requested and/or required

High school diploma or GED; supplemented by college level course work or vocational training in office administration, and personal computer operations; supplemented by one (1) year previous experience and/or training involving office administration, computerized mapping, database administration, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Requires possession and maintenance of the International Code Council Permit Technician Certification.