Permit Technician

Pender County Government; Burgaw (NC); On-site; USD 36,000 - 56,000; Full time

Job summary

Pender County Government is seeking a Permit Specialist I to handle permit applications, fee processing, and customer service in a county office setting. The role includes training in core permitting functions under the Permitting and Customer Experience Manager and advancing toward Notary certification and related NC requirements.

Candidates should have a high school diploma or GED, basic clerical experience, and the ability to use GIS tools to verify zoning and flood boundaries.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Notary public course and notary seal training pursued within two years of employment.
• Ability to read and interpret building plans and flood maps; knowledge of permit processes.

Responsibilities

• Answer phones, route calls, schedule inspections, and handle inquiries and complaints.
• Process and review zoning, building, electrical, mechanical, plumbing, and other permit applications; verify accuracy.

Skills

Customer service

Permit processing

Notary training

GIS familiarity

Education

High school diploma or GED

Associate degree preferred

Tools

Geographic Information System (GIS)

Job description

Performs intermediate skilled administrative support work receiving and processing zoning, building and other permit applications, receiving and accounting for various revenues, serving as customer service specialist, preparing, and maintaining associated records and files, and related work as apparent or assigned. Work is performed under the moderate supervision of the Permitting and Customer Experience Manager.

To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodation. Reasonable accommodations may be requested by contacting Pender County Human Resources.

• Serves as customer service technician, answers telephone and routes calls; takes requests for and schedules inspections; answers questions and takes complaints from homeowners and contractors.
• Receives and processes building, electrical, mechanical, plumbing, and other permit applications; reviews applications for accuracy; notifies appropriate parties regarding discrepancies and denials.
• Issues zoning, building, commercial and trade permits for various types of projects; verifies and issues certificate of occupancy and completion; receives and accounts for various revenues.
• Verifies compliance for flood and zoning ordinances; utilizes geographic information system for verification of zoning and flood plain boundaries; researches and prepares flood determinations.
• Reviews foundation surveys, elevation certificates and height verification.
• Assists with entering inspections into the system; calculates receipts and balances individual daily revenues collected.
• Maintains inventory of office supplies; troubleshoots problems and maintains office equipment.
• Prepares and maintains a variety of files and records; updates standard operating procedures and forms as required.
• Receives and processes incoming and outgoing mail.
• Other duties as assigned.

Upon initial hiring, the employee would be assigned the position of Permit Specialist I. As a Permit Specialist I, they would begin their training regimen and familiarize themselves with the functions of the job. They would remain in this position until they have successfully completed the following:

• Successful completion of one year as Permit Specialist I with positive performance review
• Successful completed of six-week Permit Specialist I training program
• Successful completion of notary public course and earning notary seal
• Successful completion of the North Carolina Law and Administration course and passing the associated test (if applicable)
• Successfully complete one-year Probationary Period per Pender County policy
• Display adequate customer service and communication skills
• Understands basic fundamentals of Central Permitting: planning/zoning, inspections, environmental health, PCU Pender County Water & Sewer, Emergency Management, and familiar with the software systems used at Pender County Government.

General knowledge of permit processing; general knowledge of real estate and building construction practices; ability to perform a considerable volume of detailed record work; ability to type accurately and at a reasonable rate of speed; ability to read and interpret scale from building plans; ability to read and interpret site plans, plats and flood maps; ability to establish and maintain effective working relationships with associates and the general public.

High school diploma or GED and minimal experience in general clerical work, customer service, or equivalent combination of education and experience. Associates/Technical degree preferred. May require possession of or ability to acquire Zoning Official and/or Floodplain Manager certification within two years of employment depending on departmental assignment. Valid driver's license in the State of North Carolina.

This position is a safety sensitive position and subject to random substance abuse testing in accordance with the Pender County Personnel Policy and Risk Policy.

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms and occasionally requires repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).