Permit Specialist

City of Burlington, NC; Burlington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

NC retirement system

401k Empower

Job summary

City of Burlington, NC is seeking a Clerical/Administrative Support position within the Inspections Division. You will handle inspection requests, record results, and assist inspectors with permit processing.

The role emphasizes public contact, accuracy, and adherence to city ordinances, with duties spanning scheduling, documentation, and office coordination in a busy municipal setting.

Qualifications

• High School Diploma or GED and substantial office experience with heavy public contact, or an equivalent combination of training and experience.

Responsibilities

• Provide clerical and technical support for inspection requests and results.
• Issue, sign, and notarize permits and forms for building, electrical, mechanical, demolition, house moving, and plumbing projects.
• Serve as the primary contact for public inquiries and greet walk-in customers, guiding them to the appropriate department.

Skills

Customer service

Administrative procedures

Communication

Organization

Public engagement

Education

High School Diploma or GED

Tools

Calculators

Computer terminals

Typewriters

Cash registers

Job description

About us:

The Inspections Division handles inspections of construction projects within the City and is responsible for enforcing the NC State Building Codes.

Job Description

The Inspections Division handles inspections of construction projects within the City and is responsible for enforcing the NC State Building Codes.

What You Will Do

An employee in this class is responsible for providing customer service to the general public, answering the phone, writing permits, and assisting the inspectors in Inspection Division in collecting information required for permits. The employee provides clerical and technical support for the department, taking and recording requests for inspections and recording results of the inspection.

Examples of Duties

Clerical & Technical Support

• Provide clerical and technical assistance in managing inspection requests and recording inspection results.
• Issue, sign, and notarize various forms and permits, including those for building, electrical, mechanical, demolition, house moving, and plumbing projects.

Public Relations & Customer Service:

• Serve as the primary point of contact for public inquiries, answering questions regarding inspections, procedures, and general concerns.
• Greet walk-in customers, offering assistance, answering questions, and providing directions to other departments as needed.
• Handle calls, transferring them to the appropriate department and escalating precedent-setting issues to higher-level management.

Administrative Coordination:

• Maintain and organize inspector files, forms, and documentation, ensuring easy access and retrieval.
• Manage travel reservations, logs, and expense reports for inspectors, ensuring proper records are kept.
• Procure and manage office supplies, ensuring adequate stock for daily operations.

Planning & Scheduling:

• Coordinate and assign time slots for inspectors, providing them with necessary information for reviews.
• Collect and review commercial plans for inspections, ensuring compliance with requirements.

General Office Support:

• Perform typing, filing, and other administrative tasks as required to support the inspection team.

Qualifications

Administrative Expertise:

• Extensive understanding of administrative procedures and the ability to apply them effectively in daily operations.
• Solid knowledge of ordinances, rules, and regulations governing inspections, ensuring compliance and adherence.
• Familiarity with modern office operations, emphasizing efficient customer service and public engagement.

Communication & Organizational Skills:

• Excellent communication skills, with the ability to clearly and concisely interact with the public and staff.
• Proficient in creating and maintaining accurate records, reports, and files to support a customer-focused environment.
• Detail-oriented with strong organizational skills, ensuring high levels of accuracy in all tasks.

Technical Proficiency:

• Experienced in operating a variety of office machinery, including calculators, computer terminals, typewriters, cash registers, and other related equipment.
• Adaptable and able to multi-task effectively in a fast-paced work environment.

Interpersonal Skills:

• Skilled in building and maintaining effective working relationships with city employees and the general public.

Minimum Qualifications:

• High School Diploma or GED Equivalency and considerable office work experience involving heavy public contact; or an equivalent combination of training and experience.

Supplemental Information

Physical Requirements And Working Conditions

• Work in this class is described as sedentary.
• An employee must be able to physically perform the basic life operational functions of reaching, standing, walking, lifting, fingering, talking, hearing and repetitive motions.
• Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, and other office related equipment.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
• Working conditions include inside environmental conditions.

FLSA Status: Non-Exempt Inclement Weather Classification: Non-Essential

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

• Paid vacation and sick leave
• Ability to transfer North Carolina local government earned sick leave.
• Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
• Enrollment in the Local Government branch of the North Carolina State Retirement System
• Enrollment in Empower 401k
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
• Voluntary enrollment in a Flexible Spending Plan
• Life insurance
• Long-term care insurance
• Other voluntary insurances and deferred compensation plans