Permit Services Representative (Front Counter)

City of Coral Springs; Coral Springs (FL); On-site; USD 44,000 - 70,000; Full time

Job summary

The City of Coral Springs is seeking a Permit Services Representative to assist citizens and contractors at the front counter. This full-time role involves providing customer service, ensuring compliance with building codes, and handling various administrative tasks. Ideal candidates will have experience in technical support related to building permits and demonstrate strong communication and organizational skills.

Qualifications

• 1-2 years of technical support experience related to building permit processing.
• Experience assisting customers at the counter.
• Familiarity with online computer systems and PC hardware/software.

Responsibilities

• Assists citizens and contractors with building permits and inspections.
• Performs data entry tasks and maintains records.
• Coordinates commercial and private inspection and permitting documentation.

Skills

Customer Service

Data Entry

Communication

Education

High School Diploma or GED

Tools

TRAKiT system

Job description

Permit Services Representative (Front Counter) | Government Jobs page has loaded.

City of Coral Springs

$44,090.00 - $69,284.00 Annually

Location

Coral Springs 33065, FL

Full-Time, Non Exempt

Job Number

202501714

Building

Division

Building

06/26/2025

Closing Date

7/8/2025 at 11:59 PM Eastern Time (US & Canada)

Under general supervision, the purpose of the position is to assist citizens and contractors with the processes of application, review and approval for building permits and inspections enforcing compliance with established State, County and City safety codes. Employee is responsible for administrative/clerical work in relation to regulatory standards, inspection activities, and permitting and licensing functions for building construction throughout the City. Performs other essential duties in support of departmental objectives to ensure safety and welfare of the general public and business community.

Examples of Duties

• Answers inquiries and requests from the general public and business community, through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information; responds to escalated customer service issues.
• Performs data entry tasks and issues the appropriate documentation with compliance to established building codes and regulations.
• Coordinates all commercial and private inspection and permitting documentation to enforce compliance with South Florida Building Code of each respective trade, e.g., structural, electrical, mechanical, plumbing building/development both online and in-person through the One Stop Shop.
• Project Coordinator - Assist Contractors/Owner Builders with various administrative and logistical tasks to ensure projects run smoothly and on time. Act as a liaison between the Contractor/Owner Builder and team members, help to organize, communicate and manage project details. Project Coordinator will also be responsible for tasks like scheduling meetings, managing project documentation, permits, inspections and ensuring resources are available.
• Performs both routine and non-routine administrative duties, as dictated by the nature of the task, e.g., data entry, records keeping, filing, basic calculations, typing.
• Receives telephone inquiries ascertains the nature of the call and resolves personally or directs it to the appropriate individual or department.
• Performs a variety of essential record keeping duties and maintains department record keeping and filing systems relevant to permitting.
• Performs various fiscal/ cashiering tasks, e.g., receives fees and payments for permitting, logs payments, generates appropriate receipts.
• Generates correspondence, memos, agendas, orders, reports, forms, permits or other relevant materials appropriate to the assigned department.
• Assists in maintaining and updating all code revisions and documentation.
• Receives and distributes all inward and outward office mail.
• Performs permit searches, revisions and corrections.

Typical Qualifications

High School Diploma or GED. one to two years of technical support experience related to building permit processing including one year of experience assisting customers at the counter accepting applications. Work experience must also include online computer systems and personal computer hardware and software products. A comparable amount of training and experience may be substituted for the minimum qualifications
Experience using the TRAKiT system desirable.

Supplemental Information

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.