Permit Services Manager: Lead Online Permitting & Customer Help

City of Mercer Island; Mercer Island (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of Mercer Island seeks a Permit Services Manager to lead the CPD permit services team, oversee intake, routing, and issuance of development applications, and maintain online permitting systems. This role focuses on delivering exceptional customer service at the permit counter and ensuring accurate data entry and reporting.

The ideal candidate will have a bachelor's degree and at least five years in permitting, with lead-worker experience, plus strong knowledge of permitting software,

Qualifications

• Bachelor's degree in a related field and five years directly related permitting experience including some lead worker experience.
• Experience with permit databases and online permitting platforms.

Responsibilities

• Oversees permit services staff to ensure timely completion and quality control.
• Coordinates daily inspections and pre-application meetings.
• Implements permitting procedures and online systems improvements.
• Prepares financial and administrative reports and handles permit fees.
• Trains CPD staff on database usage and data entry.

Skills

Customer service

Budgeting

Team leadership

Education

Bachelor’s degree in related field

Tools

MS Word

Excel

Permit tracking systems

Job description

The City of Mercer Island seeks a Permit Services Manager to lead the CPD permit services team, oversee intake, routing, and issuance of development applications, and maintain online permitting systems. This role focuses on delivering exceptional customer service at the permit counter and ensuring accurate data entry and reporting.

The ideal candidate will have a bachelor's degree and at least five years in permitting, with lead-worker experience, plus strong knowledge of permitting software,