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Permit and Customer Service Technician (Part-Time)

City of Highland Park

Highland Park (IL)

On-site

USD 60,000 - 80,000

Part time

2 days ago

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Job summary

The City of Highland Park is hiring a part-time Permit and Customer Service Technician to provide essential customer service and record-keeping for construction permits. This entry-level position involves processing applications, assisting customers, handling financial transactions, and ensuring compliance with city regulations. Interested candidates with a high school diploma and relevant experience are encouraged to apply, with a pay rate up to $28.85 per hour based on qualifications.

Qualifications

Two years of customer service or administrative experience required.
Proficiency in general office software like MS Office.
Willingness to obtain FOIA certification within three months.

Responsibilities

Provide direct support to customers at the service counter.
Maintain high-quality records systems for permit applications.
Handle cash and financial transactions related to permits.

Skills

Customer Service

Organizational Skills

Problem Solving

Communication

Flexibility

Education

High School Diploma

Associates Degree in Business or Related Field

Tools

Microsoft Office Suite

Data Entry Software

Permit and Customer Service Technician (Part-Time)

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Permit and Customer Service Technician (Part-Time)

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Primary Purpose

Description of Primary Purpose

This position performs a variety of administrative and technical functions in the provision of customer service and record keeping for construction permitting. Responsible for the performance of direct customer service for regulatory permit processing and related financial transactions. Provides technical assistance to customers, schedules inspection staff, processes permit applications and preforms related record keeping. Distributes permit information to staff and outside contractors in a timely fashion. Adheres to internal controls. Collects data for the development of activity analyses and periodic reports to assist management in decision-making. Work may involve handling sensitive issues and confidential information requiring discretion.

Supervision Received

Works under the direct supervision of the Permit and Customer Service Supervisor and general supervision of the Building Division Manager and other supervisory staff as needed. Position receives internal requests and permit specific handling instruction from the Building Division Manager, Plan Examiners, Planners and Inspectors as needed.

Supervision Exercised

None, but may provide some task specific direction to Clerks, Interns as needed.

Expected hiring range: up to $28.85 DOQ

IMRF pension eligible position.

Anticipated schedule of 29 hours per week M-F.

Essential Duties And Responsibilities

Provides direct support to walk-up customer service counter and phone operations. Provides information to the public on status of permit submissions, permit requirements, utility locations, and other matters related to the Building Division. Coordinates the distribution of permit information to the appropriate departments.
Maintains and supervises the maintenance of high-quality electronic and paper records systems for permitting, enforcement and monitoring activities. Performs and coordinates work associated with the fulfillment of freedom of information act requests.
Assists in the provision and coordination of accurate, complete and timely permit issuance and close out. Ensures that application requirements have been met and proper review processes are complete. Notifies applicants and appropriate City staff of key permit milestones prior to issuance. Monitors the status of permits. Identifies, communicates and coordinates the resolution of permit issues with applicants, staff and Permit and Customer Service Supervisor as needed.
Responsible for the performance of money handling tasks related to permit transactions including: balancing cash draw, fee calculations, processing invoices, guarantee deposits, letters of credit and refunds among other financial tasks.
Collects activity data and assists in the creation of periodic reports to assist management in decision-making. Researches records, and provides assistance in problem resolution. Assists Permit and Customer Service Supervisor in the identification and development of policies, procedures and process improvements. Receives and documents complaints and assists with complaint resolution as needed.
Perform other tasks and administrative functions as required. May occasionally participate in field inspections with inspectors.

Education and Experience

Minimum Education & Experience: High School Diploma and two (2) years of general office customer service, secretarial / administrative assistant experience.

Preferred Education & Experience: Associates Degree in business, communications, administrative / office management or related field with two (2) years of relevant experience, or High School Diploma and more than four (4) years of experience in a governmental regulatory services environment. Proficiency in computer software, including but not limited to the Windows Operating System, the Microsoft Office Suite, and the use of databases for data entry and reporting.

Required Certifications: Must obtain Freedom of Information Act (FOIA) certification within three (3) months from date of hire and ICC Permit Tech Certification within 12 months of hire.

Required Knowledge, Skills, and Proficiencies: Successful candidates will be hardworking, detailed oriented and possess strong organizational, critical thinking and problem solving skills; possess a high level of skill in the provision of customer service and working in a team to deliver that service; knowledge of customer service operations; strong oral and written communication, and interpersonal skills; ability and willingness to learn and improve operational processes; strong computer skills and knowledge of standard office productivity software (MS Office, web browsers, and Adobe Acrobat); flexibility regarding work assignments and have the ability to manage multiple simultaneous projects effectively; ability and willingness to: foster a positive and safe work environment; ability to proactively take action to achieve established goals without constant supervisory direction; ability to maintain work performance in a demanding customer service environment; ability to prioritize, organize and complete required duties in a timely and accurate fashion; ability to take responsibility for actions and decisions at individual and organizational levels; ability to establish and maintain effective working relationships with the general public, residents, property owners, contractors, craftsmen, city officials and the development community. Working knowledge computer use and modern office practices and procedures. Must have basic math (arithmetic) skills - .

Part-time positions are not offered benefits.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Government Administration

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