Permanent Supportive Housing Project Manager II - Hobson Place

DESC; Seattle, Northern (WA, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability insurance

Medical insurance (employee)

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

DESC is seeking a Project Manager for Hobson Place in Seattle to coordinate housing services and clinical delivery in partnership with the Senior Housing Program Manager.

You will oversee daily operations, ensure contract compliance, supervise staff, and respond to emergencies while coordinating with field teams and neighbors to maintain a safe community.

Qualifications

• Bachelor’s degree in social services or management; demonstrated ability to manage fast paced and complex social services or other programming may substitute for degree requirement.
• Two years of relevant work experience in human services, preferably with homeless populations.
• One year supervisory or program management experience.

Responsibilities

• Oversee operations of Hobson Place in accordance with plans and policies.
• Ensure compliance with project contracts and reporting.
• Directly or indirectly supervise staff, orienting, scheduling, and evaluating.
• Coordinate resident move-in, orientation, and complaints.
• Respond to emergencies and crises, ensuring safety of staff and clients.
• Coordinate rent collection and financial processes.
• Collaborate with Facilities Manager for maintenance and operations.

Skills

Leadership

Communication

Crisis intervention

Project management

Education

Bachelor’s degree in social services or management

Two years relevant work experience in human services

One year supervisory experience

Tools

Microsoft Office

Case management software

Job description

Description

Days Off: Saturday & Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION:

The Project Manager coordinates, in conjunction with the Senior Housing Program Manager, property management and clinical service delivery at DESC's Hobson Place.

MAJOR DUTIES AND RESPONSIBILITIES:

• Oversee all operations of Hobson Place in accordance with all Management and Service plans, DESC operating policies and procedures, and in conjunction with the Senior Housing Program Manager.
• Manage all project operations in a fashion that is compliant with all project contracts.
• Responsible for all aspects of property management and compliance activities.
• Directly or indirectly supervise all project staff including orienting, scheduling and evaluating. Facilitate team meetings.
• Ensure enforcement of project rules to promote safety and security of staff and clients. Issue formal notices and facilitate formal eviction processes as necessary.
• Respond to emergencies and intervene in crises as necessary.
• Coordinate resident move-in and orientation process.
• Respond to resident complaints.
• Manage process to collect rent, security deposits and other charges to ensure that all funds are collected in a timely fashion.
• Liaison frequently with neighbors to respond to concerns, enlist their support, and work to involve residents in positive neighborhood activities.
• Fill in for absent staff, during and outside of normal working hours, if necessary.
• Coordinate facility maintenance with Facilities Manager.
• Coordinate data collection process in accordance with project compliance and evaluation activities.
• Work collaboratively as part of Housing Management Team, for productivity, contract compliance and overall best practices.
• Approve expenditures and coordinate orders for operating and office supplies.
• Report extraordinary occurrences to the Housing Program Manager.
• Represent agency at neighborhood meetings as assigned.
• Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree relevant to social services or management. Demonstrated ability to manage fast paced and complex social service or other programming may substitute for degree requirement.* See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or program management experience

PREFERRED QUALIFICATIONS:

• Master’s degree in social work, counseling, administration, public health, or other relevant degree
• 2+ years Management experience in settings serving people with histories of homelessness and/or behavioral health conditions.
• 1 year of Permanent Supportive Housing management experience

PM EDUCATION / EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree in relevant field, or
2. Bachelor’s degree in any field and 1 additional year of paid work experience in social services, or
3. Relevant Associate’s degree and 1 additional year of relevant paid supervisory experience and 1 additional year of paid work experience in social services, or
4. Any Associate’s degree and 2 additional years of relevant paid supervisory work experience and 1 additional year of paid work experience in social services, or
5. 2 additional years of paid relevant work experience plus 2 additional years of relevant supervisory or successful program management experience with high degree of independence. Highly relevant experience includes, but is not limited to, DESC Housing Programs leadership positions like RC/SC Supervisor, CSS/CM Supervisors, and Project Coordinator.

**examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Program/Project Management, Non-Profit Leadership, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. TheAgency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.