Perioperative Waiting Room Attendant

The University of Kansas Health System; Overland Park (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Kansas Health System is seeking a Perioperative Waiting Room Attendant to provide exceptional customer service for patients and visitors in the Indian Creek Main location. Under the direction of the Main Pre/Post Nurse Manager, you will facilitate communication between patients and the healthcare team, assist with transport and conference room arrangements for surgeon discussions.

Part-time, Monday–Friday 2:00 pm–6:00 pm; strong verbal and written communication skills are

Qualifications

• High School Diploma or GED required.
• Experience with Windows and Microsoft Office preferred.

Responsibilities

• Assists Information Desk to develop and enhance customer service for patients and visitors.
• Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors.
• Delivers customer-focused communication to provide patients and visitors with quality information.
• Performs active surveillance of area for potential safety/security issues and communicates to appropriate personnel.
• Receives and relays all forms of communication accurately and promptly to the appropriate personnel/department.
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.

Skills

Customer service experience

Verbal and written communication

Education

High School Diploma or GED

Associates Degree in Business

Tools

Windows

Microsoft Office

Job description

Position Title

Perioperative Waiting Room Attendant

Days - Part Time

Indian Creek Main

Position Summary / Career Interest:

The Perioperative Waiting Room Attendant, under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team.

Work Schedule: Monday - Friday 2:00 pm - 6:00 pm

Responsibilities and Essential Job Functions

• Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
• Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions
• Delivers customer focused communication to provide patients and visitors with quality information.
• Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel.
• Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• Experience working in Windows and Microsoft Office.

Preferred Education and Experience

• Associates Degree in Business or a related field of study from an accredited college or university.
• 3 or more years of face-to-face customer service experience

Required Licensure and Certification

• Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA)

Preferred Licensure and Certification

• Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)

Knowledge Requirements

• Excellent verbal and written communication skills.

Time Type:

Part time

Job Requisition ID:

R-57196

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.