Perioperative Services Practice Assistant BWH

MGB Anesthesiology; Boston, Northern (MA, KY); On-site; USD 50,696,000 - 71,497,000; Part time

Job summary

Brigham and Women's Hospital, Inc. is seeking a Perioperative Services Practice Assistant to support OR operations on a 24-hour weekend schedule. You will greet patients, manage admissions, and coordinate with nursing and surgical teams.

You will update EPIC records, prepare schedules, and assist with language interpretation and patient transport. The role requires strong communication, reliability, and the ability to work across multiple perioperative areas.

Qualifications

• High school diploma; partial college preferred.
• Customer service and secretarial experience in a hospital setting.
• Bilingual desirable.

Responsibilities

• Greet patients and families, collect admission info, identify patients, assign armbands and determine NPO status.
• Notify nurses of arrivals and admissions for pre-op and PACU.
• Assign patients to beds per plan, update schedules, and inform relevant staff.
• Log patients in Epic for event times and LOS; correct patient data as needed.
• Prepare patient schedules for front desk, preop, and PACU; update OR times.
• Maintain valuables, transport status and discharge info for day surgery.
• Provide updates to families; liaise between patient, family and surgical team.
• Review charts for abnormal flags in preop area with Epic notes.
• Maintain and update MD service lists and OR-related contacts.
• Answer multiline calls; relay preop instructions and schedule confirmations.
• Arrange language interpretation for patients and families.
• Maintain supply par levels for unit equipment and forms.
• Coordinate with Clinical Engineering for equipment status and repairs.
• Document QA activities as needed.
• Arrange or assist transportation of patients between areas.
• Float to other areas and perform essential secretarial duties as needed.
• Run EPIC reports for out-of-OR patients and next-day reminders.
• Escort out-of-OR patients to appointment areas.

Skills

Interpersonal skills

Customer service

Language interpretation

Data entry

Prioritization

Confidentiality

Physical strength

Computer literacy

Education

High school diploma

Tools

Epic EMR

Job description

Perioperative Services Practice Assistant BWHSkip to main contentYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. We use cookies and other tools to enhance your experience on our website and to analyze our web traffic. For more information about these cookies and the data collected, please refer to our Privacy Policy (https://www.massgeneralbrigham.org/en/notices/web-privacy-policy)#Perioperative Services Practice Assistant BWH page is loaded## Perioperative Services Practice Assistant BWHApplyremote type: Onsitelocations: Boston-MAtime type: Part timeposted on: Posted Yesterdayjob requisition id: RQ4075630Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Perioperative Services Practice Assistant - 24hr Weekend Day - BWH OR Clinical Support Schedule: Saturday and Sunday; 12-hour shift each day Under the direction of the Senior Operations Manager, the Practice Assistant coordinates the safe, efficient, and effective flow of patients through the unit. The position accomplishes a breadth of simultaneous tasks necessary to the support and efficient functioning of the Peri-Anesthesia Units with an average of forty to sixty separate admissions and discharges daily. Consistently interacts with frequently anxious perioperative patients, their families, and a highly stressed multidisciplinary surgical unit. PRINCIPAL DUTIES AND RESPONSIBILITIES - Courteously greets patients and family members, completes all admission information for them upon arrival, correctly identifies each patient, places correct armband, and determines NPO status. - Notifies appropriate nurse of the arrival of Day Surgery patients, Pre-op Holding of same day admissions and/or PACU of inpatient admissions from the Main OR. - Assigns patients to beds according to the plan set forth by the Nurse in Charge. - Logs in all patients into Epic promptly, accurately for event times and length of stay ensuring correct statistical data and financial reimbursement. - Corrects patient file in the Epic system by deleting discharged patients. - Prepares the patient schedules for the front desk check in area, the pre- and postoperative areas, and the PACU. Updates schedule and informs all appropriate personnel and areas of OR time changes. - Ascertains that valuables are properly cared for. - Documents family member information for MD and determines discharge transportation status for day surgery patients. - Periodically and independently updates family as to patient’s status, changes and delays, and acts as general liaison among patient, family, and surgical staff. - In the preoperative area reviews charts for abnormal flagged items in conjunction with Epic notes. - Maintains and updates MD service lists as well as those of radiology, respiratory, and EKG technicians and others with correct page numbers. Records and updates list of Anesthesia staff coverage for PACU. - Courteously and appropriately answers a multi-line telephone set within four rings, confirming scheduled arrival times, issuing preoperative instructions to patients, accepting clearance calls from 48 operating rooms, eliciting any special patient requirements, directing post-operative patient calls to the appropriate medical or nursing staff, and screening and routing all other calls to proper areas. - Interprets or arranges language interpretation for patients and families. - Maintains par levels for all supplies for the unit, including, but not limited to, forms and secretarial supplies, respiratory, value links supplies, food stuffs, patient controlled anesthesia supplies, epidural pumps, oximeter probes, and EKG supplies. - Follows up with Clinical Engineering on the status of repaired or replaced equipment and reports same to the Nurse in Charge. - Documents quality assurance activities for various procedures and devices as needed. - Arranges for, or participates directly in, the transportation of patients from the unit. - Ability to float to all other areas as necessary. Is cross-trained to perform essential secretarial duties of the PACU, Preop, ERU, and OR desks. Performs all other duties as assigned. - Runs reports from EPIC electronic medical record system to determine the number of out of OR patients expected, flags arrival times and external appointment times for PreOp Nurse In Charge. - Runs daily report from EPIC for next day reminder calls to place to all surgical patients. - Walks all out of OR patients to their appointment destinations prior to surgery (Mammography, Nuclear Medicine, CT Scan, Radiology).**Qualifications**QUALIFICATIONS* High school diploma, partial college preferred.* Customer service and secretarial experience in a hospital setting.* Bilingual desirable.SKILLS AND ABILITIES* Excellent interpersonal skills. The position requires a great deal of contact with patients and their families and the dissemination of important information in highly sensitive and stressful circumstances.* Knowledge of current medical and surgical technology, electronic medical record systems helpful.* General computer literacy; data entry skills.* Self-direction, independent thinker, ability to prioritize and maintain confidentiality.* Physical ability to push/pull occupied beds and wheelchairs.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**75 Francis Street**Scheduled Weekly Hours**24**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.