Perioperative Biomedical Technician

STERIS Instrument Management Services - EMEA; Minneapolis (MN); Remote; Full time

Job summary

STERIS is seeking a Perioperative Biomedical Technician to provide clinical and technical support for surgical instruments and medical devices. This remote position will involve extensive interaction with hospital staff, with responsibilities across operating rooms and sterile processing departments. Competitive compensation and a comprehensive benefits package are offered, reflecting STERIS's commitment to employee well-being.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Healthcare, Dental and Vision Benefits

Company Vehicle

401(k) with company match

Tuition reimbursement

Qualifications

• 6 years relevant work experience including 3 years in hospital/clinical setting.
• Clinical, IT, or technical experience in a hospital setting required.
• Preferred: certification in related field within 12 months.

Responsibilities

• Provide clinical and technical support for medical devices in hospitals.
• Coordinate device repairs and support sales growth.
• Document inventory and equipment requests.

Skills

Problem Solving

Customer Service

Technical Support

Education

High School diploma/GED

Certification in related field (CCSVP/CRCST)

Associates degree or 2-year technical training equivalent

Tools

Microsoft Office

Smart Phone technology

Tableau

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Your primary responsibility as the Perioperative Support Liaison is to provide integrated clinical and technical on-site customer support, consultation, and management of medical devices (surgical instruments/devices, video equipment, and other STERIS capital equipment). You will serve as the onsite point of Customer contact for STERIS Healthcare products, projects, and serves as the “Face of STERIS,” primarily in the SPD area or OR area based on business needs.

This is a remote-based customer facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Minnesota.

What You'll Do As a Perioperative Liaison

• The specific duties will depend on the needs of the specific Customer(s) contractual requirements. This will include a focus on OR or Sterile Processing support and acting as a liaison for identification and escalation of issues in other areas as assigned.
• Active OR Support: Provide post-installation, on-site clinical and technical support of operating room product lines. Assist hospital operating room staff in operator-level maintenance and ongoing use of hospital-owned STERIS OR equipment. Support contracted device, instrument repair and maintenance service portfolio.
• Active Sterile Processing Support: Provide post-installation/go-live, on-site technical support of SPD & GI product lines. Assist hospital SPD staff in operator-level maintenance and ongoing use of hospital owned STERIS IPT and GI equipment.
• Active Device Preventative Maintenance Support: Perform preventative maintenance on Customer devices and accessories per their repair contract. Coordinate all off-site and instrument repairs with appropriate IMS/STERIS service teams.
• Active Consultative Support: Complete documentation as required for inventory and equipment requests, instrument sets, and Connect Care support. Complete count sheets and tray tracking reports. Provide service history and operator manuals. Perform KPI data analysis to identify trends and operational issues within the operating rooms and SPD. Engage in reviewing key performance indicators with the hospital to understand trends and identify specific and measurable LEAN process improvement opportunities around STERIS products and device care and handling. Participate with the Nurse Educator and OR staff on non-credentialed in-servicing and education opportunities. Actively participate in OR and SPD staff meetings and shift huddles to provide up-to-date equipment status.
• Active Sales Team Support: Provide solutions to customers to enhance sales growth in the field through effective positioning of STERIS healthcare products and services. Identify opportunities and pass leads to appropriate management and sales teams. Communicate regularly with the STERIS/IMS Account Manager and support teams to ensure customer needs are met daily, and any issues are resolved promptly.

Additional Responsibilities

• Help coordinate and provide status updates on all STERIS healthcare installations, projects, and service device repairs. Act as the one go-to source for any service and sales inquiries from the Customer.
• Develop relationships with Customers on all levels including but not limited to the OR, biomed, SPD, GI, Infection Prevention, Risk Management, and clinical nursing staff and surgeons. Lead and participate in non-credentialed in-services and educational offerings provided by STERIS/IMS in the facility.
• Perform special projects within the OR and SPD per any contract deliverables.
• Possess a working knowledge of STERIS healthcare products and services, including software, processes, and clinical application services. Demonstrate basic knowledge of STERIS equipment functions.
• Provide daily, weekly, and monthly reporting to internal and external audiences that demonstrate the value of the work being performed as well as additional opportunities to improve performance of covered STERIS assets.
• Establish and maintain ongoing relationships and communication with local healthcare sales, clinical education specialists, service, and instrument processing repair teams.
• Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, and AORN standards. Additionally, maintain policies and compliance of STERIS equipment to original equipment manufacturer (OEM) standards, and be fluent in equipment Instructions for Use (IFUs).
• Other duties as assigned.

The Experience, Skills And Abilities Needed

Required:

• High School diploma/GED required, with six years relevant work experience including at least 3 years in a hospital/clinical setting (OR/hospital operating/SPD or Medical Device). Other relevant experience may include account management, reporting/analyses, sales, training, or customer-facing support and problem-solving experience.
• Degree or certification program completion (CCSVP/CRCST, Scrub Tech, Biomed, Equipment Repair) or comparable military medical experience may be considered toward the relevant experience requirement.
• Clinical, IT, or technical experience in a hospital setting required. Surgical Scrub Tech, Biomed, or IT Support positions preferred.
• Aptitude and interest to achieve product qualification and perform basic preventative maintenance and repairs.
• Preferred but not required: certification in related field or ability to obtain certification within 12 months.
• Clinical knowledge of operating room and sterile processing workflow, procedures, medical terminology, medical instrumentation, and devices.

Preferred Qualifications:

• Associates degree or 2-year technical training equivalent strongly preferred.
• Thorough working knowledge of Microsoft Office applications and ability to learn software/hardware as required. Knowledge of Smart Phone technology. Working knowledge of Tableau preferred.
• Ability to build and maintain relationships; strong customer service, leadership, adaptability, and problem-solving skills.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Opportunities for advancement and stable long-term career

Pay range: $28.09/hour - $36.35/hour. Eligible for bonus participation. Pay rates depend on factors including experience, education, certifications, and location.

STERIS offers a comprehensive benefits package. For details, see STERIS Benefits.

We are an Equal Opportunity Employer and committed to diversity and inclusion.