Performance Technician

Mass General Brigham; Foxborough (MA); On-site; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a CSPaR Performance Technician to support the Center’s daily operations at 360 Patriot Place, Foxborough, MA. You will help check in clients, guide them to training sessions, and assist with service discussions to enhance patient and athlete experiences.

The role requires a blend of customer service, ability to lift >50 lbs, CPR a plus, and strong English communication. This onsite position offers weekday hours with some mornings, evenings, or Saturdays as needed.

Qualifications

• Bachelor's degree preferred.
• CPR certification a plus.
• Excellent interpersonal and communication skills.
• Passion for customer service and compassionate care.
• Ability to recognize emergency situations and respond appropriately.
• Ability to lift greater than 50 pounds.
• Basic knowledge of exercise physiology as it relates to conditioning and sport training; familiar with CSPaR services.
• Proficient in Microsoft Office Suite; fluent in written and spoken English.

Responsibilities

• Staffing the front desk and checking in clients for their appointments.
• Help clients book appointments in person and over the phone.
• Guide clients to training areas and services.
• Discuss CSPaR services with prospective clients.
• Prepare recovery areas for client use.
• Clean and manage equipment and recovery areas.
• Manage the client experience in recovery areas.
• Assist with social media communications.
• Assist CSPaR staff with ad hoc tasks around the Center.

Skills

Interpersonal skills

Customer service

Compassionate care

Emergency response

Heavy lifting

Exercise physiology basics

MS Office

English fluency

Education

Bachelor's degree preferred

Job description

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham (MGB) is a world- wide recognized Health system providing exceptional patient care within Massachusetts, New England and the rest of the globe. Brigham and Women's Hospital and Massachusetts General Hospital are also world leaders in research aimed at improving the health status of the citizens of the world. The Mass General Brigham Sports initiative launched in 2020 with the goal of creating a regional, national, and international hub for Sports Medicine and related Specialties. The Mass General Brigham Center for Sports Performance Research (CSPaR) program is expanding within the MGB Sports Medicine initiative and is aimed at providing world-class training for the everyday athlete. The CSPaR service is a highly specialized team of clinicians aimed at providing coordinated and comprehensive training and care for the professional, masters, collegiate, high school, amateur, and recreational athlete.

Schedule

Monday - Friday and May include some early mornings, evenings or some Saturdays. The CSPaR Performance Technicians will be integral members of the CSPaR team, helping with the coordination of many of the day-to-day functions of the Center.

Relevant responsibilities include, but are not limited to the following:

• Staffing the front desk and checking in clients for their appointments
• Help clients to book appointments, both in person and over the phone
• Guiding clients to where they need to be for their training sessions
• Discussing the services of the Center with prospective clients who visit or call into the Center
• Prepare recovery areas for client use
• Clean and manage equipment and recovery areas
• Manage the client experience in recovery areas
• Assist with social media communications
• Assist CSPaR staff with ad hoc tasks around the Center

Qualifications Qualifications:

Bachelor's degree preferred CPR Certification a plus

Skills/Abilities:

Effective interpersonal and communication skills Passion for customer service Ability to provide compassionate care to clients Ability to recognize emergency situations and respond appropriately Ability to lift greater than 50 pounds Basic knowledge of exercise physiology as it relates to conditioning and sport specific training, and strong knowledge of the services offered at CSPaR (will be trained during onboarding) Ability to participate as a member of a multidisciplinary team. Knowledge of computer software packages including Microsoft Office Suite. Must be fluent in written/spoken English

Additional Job Details (if applicable)

• Onsite Working Model Monday-Friday with possible mornings, evenings and Saturdays
• Onsite at 360 Patriot Place: must be flexible for onsite work 5 days/wk
• Remote Type Onsite Work Location 360 Patriot Place
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $22.22 - $31.71/Hourly Grade 4

Pay information

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system-we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.