Performance Specialist, New York

PPG Industries, Inc; New York (NY); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental

Retirement plan

Paid vacation & holidays

Employee Assistance Program (EAP)

Job summary

PPG Industries, Inc is seeking a Performance Specialist to drive measurable operational improvements within PPG CDN, MSO, and Strategic PPG Customers. You will partner with collision center leadership to deliver performance-based solutions that strengthen relationships and loyalty, reporting to the Collision Performance Manager.

The role emphasizes retention and growth across major accounts, coordination with sales, leadership, and distribution, and completion of required corporate trainings.

Qualifications

• Bachelor's degree or postsecondary education preferred; comparable combination of education and experience may substitute.
• 3+ years of related experience in customer service or sales support.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Excellent analytical, organizational, administrative, and follow up abilities.
• MS Office Suite proficiency and familiarity with using a CRM/ERP.
• Travel is required for the role.
• Must possess a valid driver's license and access to a personal vehicle that meets FAVR program requirements.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on retention, growth, and performance improvement for existing main accounts.
• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
• Complete all required Workday corporate training, maintaining full compliance with PPG requirements.
• Ensure all corporate learning, certifications, and compliance modules remain current.
• Conduct structured KPI and performance reviews with important customers.
• Develop and track action plans tied to customer goals and agreed performance metrics.
• Observe shop workflows and identify constraints improving productivity or profitability.
• Be a trusted advisor by connecting operational improvements to measurable outcomes.
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.
• Through PPG's Fixed and Variable Rate (FAVR) program, you'll have the flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses.

Skills

Customer service

Sales support

Communication

Analytical abilities

MS Office Suite

CRM/ERP familiarity

Education

Bachelor's degree preferred

Tools

CRM/ERP

MS Office

Job description

As the Performance Specialist, you will focus on measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.

• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.

• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.

• Complete all required Workday corporate training, maintaining full compliance with PPG requirements.

• Ensure all assigned corporate learning, certifications, and compliance modules remain current.

• Conduct structured KPI and performance reviews with important customers.

• Develop and track action plans tied to customer goals and agreed performance metrics.

• Observe shop workflows and identify constraints improving productivity or profitability.

• Be a trusted advisor by connecting operational improvements to measurable outcomes.

• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.

• Through PPG's Fixed and Variable Rate (FAVR) program, you'll have the flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses. The program is designed to provide a convenient, cost-effective alternative to a company vehicle while giving you greater choice and flexibility.

Qualifications

• Bachelor's degree or postsecondary education preferred; comparable combination of education and experience may substitute.

• 3+ years of related experience in customer service or sales support.

• Demonstrated strength in fostering clear, collaborative communication at every organizational level.

• Excellent analytical, organizational, administrative, and follow up abilities.

• MS Office Suite proficiency and familiarity with using a CRM/ERP.

• Travel is required for the role.

• Must possess a valid driver's license, maintain automobile insurance, have access to a personal vehicle that meets PPG's Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review.

#LI-Remote

The base salary range for this position is $51,000 to $70,000 USD, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

Tietoja meista:

PPG: ME SUOJELEMME JA KAUNISTAMME MAAILMAA

Innovaatioiden, kestavan kehityksen ja variratkaisujen edellakavijana PPG auttaa teollisuuden, kuljetuksen, kuluttajatuotteiden seka rakentamisen sektoreiden asiakkaita parantamaan pintoja useammilla tavoilla kuin mikan muu yritys. Lisatietoja loydat osoitteesta www.ppg.com, ja X-palvelussa meita voi seurata tunnuksella @PPG.

The PPG Way 2030

Olemme asiakkaiden puolestapuhujia.

Ennakoivia. Rohkeita. Luotettavia. Kaikki mita teemme, alkaa asiakkaistamme. Kuuntelemme, toimimme nopeasti emmeka pysahdy ennen kuin olemme ratkaisseet heidan suurimmat haasteensa. Kun asiakkaamme menestyvät, me kaikki kasvamme.

Toimimme merkityksellisesti ja nopeasti.

Kettera. Dataohjattu. Voimakas. Otamme harkittuja riskeja pysyaksemme kilpailijoiden edella. Toimimme ennakoivasti ja ketterasti hyodyntaen laadukasta dataa kehittaksemme ratkaisuja , jotka tuottavat arvoa.

Olemme erinomaisia toimijoita

Tuottavia. Yhteistyohenkisia. Vastuullisia. Roolistamme riippumatta tunnistamme ongelmat, otamme vastuun ja tuomme aina ratkaisuja. Olemme seka ennakoivia etta reagoivia, jotta voimme edista jatkuvaa parantamista ja saavuttaa tuloksia. Tuemme etulinjaamme - PPG:n kasvoja asiakkaillemme.

Me kilpailemme voittaaksemme

Tulevaisuuteen suuntautuneita. Maratietoisia. Kunnianhimoisia. Olemme intohimoisia liiketoimintamme kasvattamisessa ja asiakkaidemme kanssa menestymisessa. Toimitamme tuloksia, omaksumme uudet teknologiat ja hyodynnamme ketteryytta ja nopeutta vahvuuksinamme.

Olemme ylpeita PPG:sta

Vahvoja. Yhtenaisia. Intohimoisia. Tyoskentelemme turvallisesti, toimimme rehellisesti ja arvostamme monipuolisia nakokulmia. Juhlistamme saavutuksia ja tunnemme ylpeytta myonteisesta vaikutuksesta, jonka luomme yhdessa suojellaksemme ja kaunistaaksemme maailmaa.

PPG:lla kaytamme tekoalya rekrytointiprosessissa tehdaksemme siita tehokkaamman. Tekoalytyokalut eivat tee rekrytointipatoksia. Lisatietoja saat osoitteesta https://careers.ppg.com/fi/fi/candidate-resources.

PPG tarjoaa tasavertaiset mahdollisuudet kaikille hakijoille ja tyontekijoille. Tarjoamme mahdollisuuden kasvu ja kehitta uraasi ymparistossa, joka tarjoaa tyontekijoille merkityksellisen tyopaikan, luo jatkuvan oppimisen ilmapiirin ja arvostaa muiden ideoita ja monimuotoisuutta. Kaikki patevat hakijat otetaan huomioon tyohonottopatoksissa sukupuolesta, raskaudesta, rodusta, ihonvarista, vakaumuksesta, uskonnosta, kansallisuudesta, iasta, vammaisuudesta, siviilisadysta, veteraanitilasta, seksuaalisesta suuntautumisesta, sukupuoli-identiteetista tai -ilmaisusta riippumatta.

Jos tarvitset mukautusta vamman vuoksi, laheta sahkopostia osoitteeseen [e-mail].

PPG:n palkkatasot ja edut voivat vaihdella lokaation mukaan, mika mahdollistaa kilpailukykyisen palkitsemisen eri maantieteellisilla markkinoilla. PPG ottaa palkitsemisessa huomioon useita tekijoita, mukaan lukien, taidot, kokemus ja koulutus, patevyydet ja koulutustaso, luvat ja sertifikaatit seka muut organisaation tarpeet. Myos muita kannustimia saatetaan soveltaa.

Tyontekijoidemme etuohjelmat on suunniteltu tukemaan tyontekijoidemme terveytta ja hyvinvointia. Kaikki vakuutusturvat ja edut ovat voimassa sovellettavien ohjelmien ehtojen ja niihin liittyvien hallinnollisten asiakirjojen mukaisesti. Eduista keskustellaan kanssasi rekrytoijan toimesta rekrytointiprosessin aikana.

PPG arvostaa palautettasi rekrytointiprosessistamme. Kannustamme sinua vierailemaan Glassdoor.comissa ja antamaan palautetta prosessista.