Performance Specialist

Insperity; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Insperity in Charlotte, NC, seeks a Performance Improvement Consultant to advise client organizations on performance gaps and training solutions that drive retention and growth.

With 3–5 years of relevant experience and a bachelor’s degree, you’ll partner with client leadership, facilitate programs, measure business impact, and travel up to 20%.

Qualifications

• Bachelor’s degree or four years of equivalent work experience.
• Three to five years of work experience in performance improvement and training.
• Experience consulting with small to medium size businesses preferred.
• Travel up to 20% of time.

Responsibilities

• Responds to client service requests and recommends training and engagement solutions.
• Consults with client leaders on organizational and employee performance gaps.
• Develops, recommends and promotes performance improvement/training solutions.
• Facilitates strategic initiatives like teambuilding, culture improvement and change management.
• Maintains tools, tracking mechanisms, and workflows to improve delivery.
• Coordinates training programs using company learning resources.
• Establishes methods to measure business impact of solutions.
• Collaborates with team to align deliverables with client strategy.
• Travels to meet clients and participate in prospect meetings.

Skills

Client consulting

Performance improvement

Training delivery

Strategic thinking

Influencing leaders

Communication skills

Multi-tasking

Problem solving

Presentation skills

Business acumen

Education

Bachelor’s degree or four years of equivalent work experience

Tools

Microsoft Office

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

SUMMARY

This position is responsible for consulting with clients and service team members regarding client’s performance improvement needs, then developing or recommending appropriate performance improvement/training solutions that provide value, positively impact our clients’ businesses and result in retention and growth.

RESPONSIBILITIES

• Responds to and initiates client service requests, consults on organizational and employee performance gaps, and recommends training and employee engagement solutions
• Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis.
• Develops, recommends and promotes performance improvement/training solutions.
• Facilitates strategic initiatives, including but not limited to: teambuilding, culture improvement, change management, inclusive leadership, and executive leadership retreats.
• Maintains and improves tools, tracking mechanisms, and workflow processes to enhance service delivery
• Facilitates and coordinates training programs using company learning resources.
• Establishes methods of measuring business impact of performance/training solutions.
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances.
• Executes level of care playbook through authentic and intentional delivery as a client advocate.
• Collaborates with team members to create service deliverables that align with client’s business strategy.
• Participates in prospect meetings with Sales and Service Team members.
• Maintains established business network and stays abreast of changes and updates in the performance improvement/training field.

QUALIFICATIONS

• Bachelor’s Degree or four years of equivalent work experience is required.
• Three to five years of work experience in performance improvement and training is required.
• Experience consulting with small to medium size businesses is preferred.
• Training certification (DDI) is preferred or must be obtained within three to four months of hire date.
• Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact.
• Strategic and critical thinking skills.
• Strong business acumen.
• Proven success influencing leaders and positively impacting business results.
• Effective presentation skills using visuals and other media.
• Multi-tasking and ability to handle multiple priorities.
• Effective written and verbal communication skills.
• Effective problem solving and decision-making skills.
• Customer service experience in a team environment.
• Ability to manage multiple projects and requests on an on-going basis.
• Proficient use of Microsoft Office program and demonstrates ability to learn other application programs as needed.
• Travels: Yes, up to 20% of time.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.